Kavitha Gudapati (organizational psychologist)

Kavitha Gudapati is an organizational psychologist who has consulted and trained with several organizations such as Satyam Computers, Airtel, Bharath Dynamics Limited, BAAN, Navayuga Infotech. etc providing inputs in the areas of human resources, leadership, communication, and customer satisfaction. She is currently handling an international consulting assignment with the Swedish commercial transport company – VOVLO. Her areas of interest are leadership, working women, Customer Satisfaction, human resources and training. She has submitted her PhD dissertation in Management in the areas of Adversity Quotient and Leadership Styles. She has an MA in Psychology and a Post Graduate diploma in counseling skills. She also writes a weekly column for Andhra Pradesh’s largest circulated newspaper “Eenadu” on issues facing working women.

Kavitha was till recently the General Secretary of Hyderbad Psychological Association.

 

CAREER BLUNDERS AND HOW TO FIX THEM 

Committing career suicide is not always a direct path to unemployment. ; Career limiting moves -- don't have to be fatal errors. It all depends on how you react and how good you are at damage control.

Here are some ways to salvage your career from a major disaster 

1- over promising 

You over promised and now your client/boss is furious. You missed an important deadline and your colleagues or customers are annoyed. You made commitments on someone else's behalf that made that person look incompetent and your customers are losing patience with the entire company.  

How to fix it:   Assess the damage before facing the client or your boss, but make sure they hear about it from you, not someone else. Accept responsibility and avoid being defensive. Focus on correcting the error and getting the project back on track. Offer a new date and some value-added benefit. Involve the customer in resolving the problem and you'll salvage the business relationship.

2- Badmouthing 

You badmouthed an employer and he finds out about it. You were caught being rude about your employer. Your boss overheard you making derogatory comments about him in a canteen, at a party or at the photocopier.  

How to fix it:  Apologize. Owning up to it and admitting you were wrong, without trying to excuse yourself, will demonstrate that you are mature, despite your poorly-timed and ill-advised comments. If too much damage was done, you may need to offer to resign before you get fired.

3- Breaching confidentiality 

You used your position for your own benefit, engaging in insider trading and giving stock tips to friends. You shared information you happened to see in a confidential memo or fax. You fell prey to an unscrupulous reporter and gave a major scoop to the media about a new top-secret product. 

How to fix it:    Don't try to cover it up. You'll just compound the problem. Avoid blaming a third party or you'll confirm people's opinions that you are weak and cannot be trusted. Admit your error or consult a lawyer -- fast. And be honest with your lawyer. Let him decide what type of spin to put on it.  

4- Public meltdowns 

You had a very vocal verbal confrontation with a co-worker. You shot your mouth off and lost it, swearing, yelling and calling him names. Even if everyone secretly agrees he is an idiot who deserved every word of your tirade, it was inappropriate and unacceptable behavior.

How to fix it:   Apologize to the coworker, your boss and any other colleagues who were in the area. Do it without hostility and make sure your body language, tone and expression are contrite. Don't try to explain what happened or justify your anger. You're not reopening the debate for public discussion; you're acknowledging that your handling of a private dispute was unprofessional. This will demonstrate your maturity and reassure people that you are not a loose cannon.  

5- Stealing (sort of)

You got caught taking care of personal matters during work hours. You used company equipment and supplies for your own extracurricular projects or made lengthy long distance calls, you created false medical claims and were caught your expense claim contained a large number of false entries and the auditor has questioned the unscrupulous discrepancies.  

How to fix it:   Offer to make restitution. Make up the lost time and reimburse the costs. Avoid saying, "we've always done it," or "everyone else does it." The only things that matter now are your own actions and your errors in judgment -- and how you react. Be regretful and admit your wrongdoing.  

6- Behaving badly 

You crossed the line with an employee, with bad jokes or innuendo, racist comments or a patronizing attitude. You've been accused of sexual harassment, discrimination or creating a toxic workplace -- even though, in your mind, your actions were completely innocent. 

How to fix it:   Apologize for your misguided attempt at humor. "I'm sorry you were offended" is sincere. Avoid saying "I'm sorry I offended you," as that could be construed as an admission of guilt and if the issue is pursued in court, it will be used against you. You need to correct the adverse impression without allowing the situation to permanently damage your career.  

7- Losing information 

You lost a confidential document or, worse, your file, PDA or laptop got stolen. You erased crucial information, deleted the database backup or put sensitive paperwork in the open and forgo to lock it before leaving.  

How to fix it: Admit it to your boss immediately. Try to reconstruct the document. It's extremely rare that only one person has a copy and, with a few extra evenings of unpaid work, you'll be able to restore both the data and confidence in your professionalism. If the competition has been dumpster diving and has gained access to your client list or expansion plans, you may have to fall on your sword and offer your resignation.  

8- Inattention to detail 

You didn't review a document, letter or contract properly before signing it. You miscalculated costs and the overruns are going to jeopardize the project and affect the company's bottom line.

How to fix it:   Take quick action and show your willingness to accept the blame. If you've signed a letter offering a client Rs.20,000 when you meant Rs.200, call and use humor about the typo. If you've signed a contract that contains a clause that will adversely impact the corporation, immediately take it to the company lawyer. Trying to correct it without the benefit of legal counsel could be disastrous to your career. On the costing error, be proactive and call your team together to create a strategy to reduce the expenses or develop a way to cross-utilize the equipment, data or resources.

9- Lack of preparation 

You didn't prepare for a meeting, and found yourself stymied and unable to answer questions from your coworkers or clients. You were called upon for an opinion and you couldn't respond because you failed to do your research in advance.  

How to fix it:   In this instance, contrary to all the other examples of disasters, my advice is to fake it as best you can. Dropping a line like, "That's a very good question. I'll check into it further and get back to you," can save face and buy you some time. If faking it isn't an option, apologize for your lack of preparation without making any excuses. Offer to relay the information by e-mail, telephone, memo, or in person at a rescheduled meeting.  

follow the golden rules… 

No matter what the problem, if you have made a mistake, come clean and accept responsibility. Take immediate action, prepare a response and avoid blaming others.  

It's always best to avoid daily disasters but if an error occurs, responding promptly, properly and maturely can make a difference. 

 Go from precarious to promo table by demonstrating responsibility, leadership and integrity. 

NO CRYING !! 

Have you ever found yourself crying in your boss’ office when you’re attempting to problem-solve, asking for a raise, negotiating workload, or accepting a compliment? You are not alone. Crying is a natural physiological response to feelings that derive from events in our lives. Many women cry easily and unexpectedly. Our socialization includes greater latitude than boys to express emotions through crying. In some ways, this freedom serves us well as grown women. Crying can provide a built-in emotional release valve and is cathartic. Having access to our feelings can allow us to have empathy and understanding when needed, which makes us better friends, family members and co-workers. There is substantial research on “emotional intelligence” – ‘EQ’, saying this ability also makes us better and more effective leaders. 

However, the workplace is one of those environments where most tears are viewed as inappropriate and can have negative or detrimental effect on performance reviews, promotions, etc. In other words, tears make us look bad and lead to a personal undermining of our sense of competence and confidence. Lois Frankel an author and a researcher on working women     notes, most women know they shouldn’t cry at work, but there are times when you can’t help it.  

This said, we can begin to alter the crying response to many situations at work by un-learning, re-learning or strengthening our emotional and behavioral repertoire. We can also learn other ways to manage our feelings besides crying in the boss’ office. 

Whether you work in a “compassionate” organization, such as health care, or a “competitive” environment, such as finance or information technology, women are often mistaken when thinking that a kind, considerate boss, or a humanistic oriented organizational culture will accept or tolerate tearful outbursts. Women and men in positions of leadership are socialized to believe that crying equals vulnerability, and that vulnerability connotes incompetence, or the inability to handle difficult situations. Right or wrong, these beliefs and attitudes about displays of emotion are slow to change. 

We need to make a distinction between our organizational behavior that governs our work and our personal behavior. An example is : In one of the offices recently, the marketing employee died in a freak accident on the way to work; his office was stricken with sadness and grief. Many women in his department cried openly as they expressed their personal feelings for this individual. No one was judged negatively for doing so. 

Another example of personal versus organizational response involves a hotel group significantly impacted by the recent Tsunami tragedy. Many employees were displaced or rendered homeless. For some, this event triggered unforeseen earlier fears. Emotions ran high and many tears were shed as the company struggled to get back to work. Management’s response was to contact their employee assistance counselor to offer services on site. The company promoted help-seeking assistance with this extraordinary event. All the while, the accompanying message was that everyone was expected to return to pre-tsunami levels of productivity. A mechanism had been put in place to deal with personal feelings, now we need to refocus on deadlines. Even in a catastrophic event like this, people were expected to contain their emotions while at work. 

It is critical to remember that tears don’t signify weakness. Nevertheless in the work environment it is important to ensure they don’t impact your’s, your teams or your companies working environment in ‘negative’ ways. Here are some coaching tips to help you deal with this issue better: 

Coaching Tips for Controlling Tears 

1. Not all situations that bring tears to our eyes are the same. Anticipate situations when possible. Some emotionally charged encounters could be anticipated. In these instances it is extremely useful to spend time rehearsing various responses with someone else. Be prepared! Use what you know about the person and situation to construct likely scenarios. Practice! If you can hear yourself responding to what you fear most, you will lessen your anxiety and defuse your fear while developing confidence that you can respond effectively.  

2. Women often cry without really knowing why. We also cry when we are actually angry. Devote some energy and time to identifying your feelings more accurately. Increase your self-awareness. The more able you are to distinguish one feeling from another, the more you will feel able to control tears. You will find yourself less overwhelmed by feelings and thereby less likely to cry. Flooding, causes crying in women and withdrawal in men.

If, as you examine your feeling, anger is what you are avoiding, work at becoming more assertive, so you more accurately and appropriately express your anger. When you feel that sensation of crying start to build, take a deep breath and immediately ask yourself, "What exactly is angering me? What do I need to do to resolve the situation?" Re-focus on the problem. This can help calm you down.  

3. Women often cry when they feel overwhelmed with work, unrecognized, or anxious and fearful about their performance. If this is you, remember, crying will not make a dent in what is really wrong. Cultivate a sense of optimism—things generally work out. Make a list of the actual and perceived issues and problems creating your feelings. Seek out others such as a mentor, outside friend, business coach or networking group. Use them to assist with gaining a broader perspective that includes a healthy dose of optimistic alternatives. Few things in the workplace are life and death. Back up and give yourself some perspective. 

4. Compartmentalize. If you well up frequently or easily cry at the office, your personal life may be intruding into your business life. Although somewhat artificial, it is important to create and then maintain a boundary between your personal and professional worlds. Being at work can be a great diversion. Think of work as a rest stop from the personal issues! Give yourself permission to focus on something other than your personal life. Away from the office, seek support and help from friends, family, religious leaders, a psychotherapist, family counselors etc. Don’t forget that it took time for the problem to develop; it will take time to solve. 

Compartmentalizing feelings is also a good skill to learn. Practice not acting on a feeling you have. Focus instead on the other person. Learn to delay and restrain the sense of urgency to act on feelings. It’s a skill men have developed to a much larger degree than women, and often makes them seem uncaring and unfeeling. However, women can use this skill to time the expression of their feelings, and having control over your feelings provides a wonderful sense of confidence. 

Women are sensitive to perceived personal criticism. Even though criticism hurts, again, crying doesn’t make it hurt less, so we need to re-train ourselves. Calm down. Have in your repertoire a practice that helps you calm down when you need to. A good one to cultivate is mindfulness. Focusing on the breath and your breathing and utilizing relaxation techniques, you can slow down reactions, gain control and think more clearly.  

A complimentary strategy is focusing on content instead of the criticism, or redirecting your thoughts. For example, comment on how you can get the reports in more quickly rather than on the remark about “you’re too slow” or focus on how the negotiations are proceeding, instead of on your bosses question about “why haven’t you finished your work?" Finally, you might say to a colleague, “Shekar, at the moment I’m not as concerned with your interpretation as I am on this scheduling problem." 

5. If you do find yourself starting to cry when you don’t want to, acknowledge your feelings or excuse yourself. You can say, “As you can see, I feel strongly about this. Let’s focus on how we might get along better through this tough time.” Or, if you’re feeling you can’t gain control—say, “As you can see I feel strongly about this. I’d like to take ‘a time out’ and talk about it again later. I appreciate your understanding.” Then leave and schedule another appointment at a later time. 

Depending upon what brings you to tears, any one, or a combination of these techniques and skills will help you manage your feelings. Don’t be too harsh on yourself if you do find yourself crying. You can recoup your reputation as

a composed individual by accepting that we are all human and we all can be vulnerable yet competent professionals. The point is that in today’s competitive business environment having as many tools to increase your effectiveness as possible also increases your likelihood of success. As the workplace continues to mature and more courageous women succeed, business will come to realize that individuals can be vulnerable and competent at the same time, but for now, “there is no crying in business.”

Discover what you really want to do. 

Are you doing what you really want to do or did you just fall or wander into the job you now have. As a friend of mine once said,' I am one of twenty two doctors in our family. The only ones in our family who are not doctors are the dogs and cats'. Did you decide what you wanted to do or are you one of a growing number whose work was dictated by circumstances or their parents? 

The question is not what are you doing and who put you there but; are you happy? If you are not doing what you really want to do then the chances are that you are unhappy and that is affecting your health and relationships as well as other parts of your life.  

The problem is that although we are aware, deep down, of what we want to do the hard part is putting those thoughts into action. Actually doing it. Perhaps you are trapped in the thinking process that says…; " well I can't really change". How will I pay the bills? How will I pay the school fees? How will I ……..  

Or perhaps your thinking says it is better the devil you know than the one you don't.  

Or are you thinking well I'm lucky really I have a regular job that pays sufficient salary and others are not as lucky as me? 

Whatever your story. Just stop for a moment and ask yourself: 

What is really driving me? 

What makes me do what I do? 

Here is one very inspiring case study. Remember this lady is not any different from you and me, she is a very typical person with very typical situations that you and I face everyday. 

Samyukta, is 37 years of age, she is the proud mother of two beautiful children. Her husband is an understanding person and her mother lives with them. She has everything going well in her family. She works as an officer for a reputed public Bank. 

Samyukta has always maintained a very successful balance in her life. Her family runs well, she has a good relationship with her husband also has a cozy set of friends. She has a very enviable reputation in her Bank too. A successful officer who was considered an asset to any branch.  

For a few years now Samyukta felt a void in her work life. In the beginning it was just an uneasiness, which later grew and became extremely frustrating. 

Here is her amazing and inspiring story. 

It all started with the VRS scheme. Many senior staff of the Bank had opted for the scheme. Samyukta started feeling very envious of their ability to ‘choose’ out of their established careers. This feeling that they had a ‘valid’ choice to leave where as did not started bothering her a lot.  Pulling her self out of bed everyday in the morning had started becoming difficult. She was just not excited about going to work. Every day like a kid wanting to avoid school she would look for reasons not to go to the bank. She even started falling ill very often.

She started to realize the intensity of the problem when her performance at the bank started effecting. She was caught dodging the work many times and her ability to perform a task with a time limit was totally lost. One day she was shocked that the manger of the bank under whom she had worked had called her into the cabin and pointed at all the mistakes she was doing and said that she had become a big liability to his branch and that if this continued he will request the zonal office to transfer her out to a ‘less demanding’ branch.

Samyukta walked out of that cabin shaking. The next day she applied for a weeks leave. It took her some time to calm down and understand what was happening to her. She spoke to her husband about it and he too felt sorry for her. Upon further self - explorations and introspection she realized that the core of the problem was that she felt ‘trapped’ in the job.

She felt her job was monotonous and felt that she had capabilities to perform a more demanding job.  

So Samyujta was forced to ask herself: 'Where do I go from here?' 

She doesn't want to retire….she's too young for that!!! she asked herself 'What do I really want to do?'. Given a choice of career 'What do I really want to do?' 

She started to ask herself;  

What really drives me?  

What made me do what I did?  

What did I love most about the job?   

Gradually she had to acknowledge that most of her working life had been driven by fear. Fear of not being able to pay the bills.

Fear of not being able to own a car if both the partners do not work.

Fear of not owning a good house at the right age.

Fear of having huge loans.

Fear of being a failure. 

However, she also realised that what had driven her to stay in her job industry all her life was the love she had for putting teams of people together. The love of working in a team and unofficially coaching many new team members to achieve better. She loved sharing all the knowledge she got by reading books and loved to see how her colleagues implemented the suggestions she gave. Apart from the main decision making and problem solving work she had to deliver as an officer she enjoyed the pleasure she got out motivating her subordinates to deliver better to the customers.  

Once Samyukta understood what she loved in the job she started to work with a new vigour. Instead of feeling ‘stuck’ in the job she started planning her day in such a way that apart from the every day ‘ monotonous’ jobs that her job demands she also consciously spends time on doing things she enjoys. 

Samyukta still is an officer in the public bank, but she has goal in mind to get in to the staff training college of the bank. A goal she could set for herself after a lot of introspection. A goal which motivates her to work hard. A goal which gives her direction.

She has a new spring in her step. A belief that she has discovered what she really wants to do. She is constantly focused in the positive. I  have no doubt that she will get what she wants.  

The moral to the story. The answer is always inside yourself. The answer is in your thoughts. Look deep inside yourself.   

Many people complain of feeling ‘stuck’ in the job Ask yourself; What really drives me? What deep down is the reason I'm on the planet. Don't cheat yourself: stay with the question.. You will know when you find it because your whole body feels: yes I've got the right answer. Then: Just accept it, change your thoughts and believe in yourself. And watch life change.  

 

WOMEN - LEARN TO SAY ‘NO’ 

Glancing at the clock, Sindhu notices that she has less than a half hour to finish her presentation for tomorrow morning’s meeting before racing home to begin preparing for the ‘satyanarayan vratam’ for the next day, cooking, and cleaning. Co-worker Savanth suddenly peeks into her office and asks for help with his piece of the presentation. Sindhu immediately finds herself blurting out, “No problem,” instead of speaking her truth and saying “No.” Why do we say yes when we really want to say no?

The biggest barrier to communicating assertively is fear. We fear being judged, criticized or intimidated. We fear losing power, status or a good friend if we turn down a request. Some of us fear making our personal needs a priority because that makes us selfish, a label we tend to avoid at all costs. Yet the personal costs associated with the inability to say what we feel include lack of time and energy to pursue our own desires; anger, bitterness and resentment toward the individual we agree to help; health issues; and low self-esteem.

Most women  possessed goals and dreams. However, no matter how much lip service one paid to their desires, some always find themselves filling their time meeting other people’s needs and expectations. This lifestyle came with a payoff. Staying busy helping others provides them with an incredible self-image of the “perfect” employee, mother, wife, friend or daughter, and it also provides them with the best excuse in the world why I couldn’t pursue my own dreams. After all, “I simply don’t have the time.”

Get honest with yourself about your inability to say no, one has to acknowledge that they craved acceptance from others because they had not yet learned how to love and accept myself, imperfections and all. Many women sacrifice their self-respect for the approval of others. Many admit that they were scared to death to go after what I said I wanted.

Start by  learning different habits. To help you remember,  anchor these new behaviors with the same words children learn when crossing the street. Stop, Look, and Listen before crossing (Go).

Stop: Instead of rushing to make a decision, simply stop and take a deep breath. Depending on the immediacy of the situation, you may say something like, “Gee, that sounds interesting, let me get back to you,” or “Please give me a minute to gather my thoughts and take a look at my schedule.” In other words, remove the pressure of feeling like you have to reply immediately.

Look: Take a long, hard look at your current commitments and calendar. If you say your health is the most important thing in your life, have you put your calendar where your mouth is? Put your focus on what you want and schedule it in to make sure it happens. No one is going to give you what you need to get for yourself. When you’re clear on your internal goals and schedule your time to reflect your desires, it’s easier to find the confidence necessary to say no to others in order to say yes to you.

Listen: Listen to and acknowledge your feelings. When you first hear the request, what is your immediate reaction? Are you excited and enthusiastic about the opportunity, or do you wish the person would just magically disappear? Do you truly want to do what is asked, or is it something you think you “should” do? “Shoulds” come loaded with guilt. Guilt is simply anger turned inward because you can’t do what you really want. Honor your true feelings for long-term personal sanity and happiness.

Go: Go on with integrity. Let go of your fears and simply speak your truth. Don’t give excuses – just a simple, “No, I won’t be able to participate, but I hope you have a wonderful time,” or “No, my calendar is full but thank you for thinking of me.” Or in Sindhu’s case she could say, “ I won’t be able to help. I have just enough time left to finish my own commitments.” Then, zip it. No need to elaborate or apologize. If you still feel guilty, ask yourself a simple question: What is my intent? If your intention in saying no is purely to respect your own priorities and needs, then release all fears and go forward. If anyone gets upset, it’s about them, not about you.

3 Great Ways To Stay Motivated At Work 

It is not a joke to be a working women, specially a workingwomen who is energetic and motivated at work. Many women find it to be easier to do more at home. They feel fatigued and drained out while they are at work. If this is not addresses than the end result will not be desirable. How is it that some people seem to be more motivated than the others? The good news is motivation is learnt, it can be cultivated to be a habit. Motivation really is a question of strategy. When you know your personal motivation blueprint there is nothing you cannot do. For women staying motivated at work is easier than you think when you know what to do. Use these three tips each day and watch your productivity soar. 

1. Decide What You Must Achieve Today. 

·                                            It is easy to get caught up with non-urgent matters that you can either ignore completely or do at a later date.

·                                            All that clutter leaves you confused about what to do so you end up procrastinating.

·                                            You need to ask yourself: What is of the utmost importance that I must complete today?

·                                            Define that specific goal and focus solely on that until you have achieved it.

·                                            Clarity is power. It allows you to operate in a peak state of concentration and will help to ensure you are at yourbest. You will be amazed at how much you will get done and how successful you will feel when you FOCUS. 

2. Break Down Complex Goals Into Manageable Steps. 

·                                            One of the biggest mistakes people make is the failure to take big projects and restructure them as a series of challenging but stimulating tasks.

                        Take any project and list the sequence of steps you need to follow. Make sure the steps are big enough to keep your interest and not so small that you feel bored by the prospect of moving ahead with the project.

·                                            It is very motivating to have a highly specific game plan that challenges you without leaving you overwhelmed. Once you have this blueprint written down you can get started. And make sure to mark your progress with the time of completion as you work your way through the list.

·                                            Tracking the time encourages you to make a game of getting things done properly and quickly. 

3. Use Negative Pressure To Keep You On Target. 

·                                            This is an unusual but highly effective tip. Pick someone at work to check in on your progress during the day. Make sure this person has a positive outlook and that he or she is fully supportive of your goal to achieve more. Choose someone you want to impress with your abilities and productivity.

·                                            The secret is to use negative pressure to keep you on track. i.e. you want to dread the prospect of failure because you do not want to lose the approval of this person.

·                                            You will have moments during the day when you feel good about the progress you are making. At this point the natural reaction is to ease up.You can deal with this by setting up the very real prospect of disappointing someone who believes in you. This desire to avoid embarrassment will drive you to give of your best. 

Peter Murphy is a peak performance expert. He recently produced a very popular free report, the 5 Step Motivation Report. Apply now because it is available for a limited time only at :http://www.getmotivatedstaymotivated.com/special.htm 

 

              Working the graveyard shift?

As a teenager surabhi had spent most of her time on the telephone chatting away with her friends. When she completed her graduation she could not believe it that she will get paid to talk on the phone. The dream job was staring at her, great pay, posh offices, well-dressed colleagues, and great company. She took the first offer that came to her to be a call center executive.

Call centers represent a expanding yet poorly understood of the business world. Unfortunately the rapid growth of the industry has lead to potential problems related many aspects to the nature of work at these call centers. These issues if not addressed place call center workers at risk for both health and social aspects of a person’s life. 

Call centers seem to be the choice of many educated Indian women. They seem to be the answer for many urban young women who seek sleek employments. Fresh graduates or sometimes even before graduation are given extensive coaching to become an expert in accent, either the British or the American English.

India's NASSCOM (National Association of Software and Service Companies) McKinsey report puts the number of employees in call centers at 30,000 in 2001. The numbers have more than doubled when compared to the figures in 2000.  The industry is expected to generate Rs 200 billion by the year 2008. This industry is also referred to as a 'sunshine sector. The current boom in call centers is realizing the accumulated job needs of a depressed economy otherwise hit by downsizing and voluntary retirement schemes. The number of Indians with the English language skills and the convenient time zone differences, in times of substantial technological advances, are major reasons why the industry is scaling new heights in India. Estimates put the number of women employed in call centers at about 30-40 per cent of the workforce. As a nascent industry, independent researched data is still scarce but insiders believe that the number of women working in call centers will go up exponentially once the job gains greater social acceptance. 

There is an amazing trend evolving in the Call Center industry; most call center companies seem to prefer to hire women. Why do most call centers prefer women? Do they find them more amenable to the working hours and presume they have a better temperament for the job? As Sheela* a top HR executive in a call center puts it points out, " Call Centers are a result of the customer care and sales needs all over the world. The Call center's revenue model is based on sales performance. And that is why the call center industry focuses on women - they assume that the male buyer would most probably buy if a female executive sweet-talked him into doing so. So Madhavi becomes Maddy, Jaya becomes Jan, Kiran becomes Kate. It is more difficult for the male psyche to rebuff a nicely cultured female voice at the other end of the line! It has nothing to do with temperament, preferences, or the like."  

But there are also who differ, many feel a women's temperament suits the Call Center Personality Profile. Call Centers Seek a Patient and Stable individual; women seem to also have a natural advantage in their ability to deal with complaining and irate customers. More over it has been observed that customers seem to be more civil and courteous when they face women. 

It is evident that there are many positive aspects, which women identify of their work. Call centers on an average pay good salaries. In addition to economic security, factors that positively impacted their well being include opportunities for social interaction with co-workers as well as a sense of personal fulfillment which comes from having the opportunity to serve and help people, which women find extremely fulfilling. 

Many women feel that their work gives them self-confidence and that they were valued, trusted, and listened to by their employer and respected by friends and family. 

But it is also an undisputed fact that there are many negative aspects of this industry. 

Many women report strain-injuries, headaches and infections as well of varying degrees of low-energy, depression, irritability, and disrupted eating and sleep patterns, and poor overall mood.

There is a major risk of conflicts in family relationships, lack of time to meet personal needs or of leisure activities., 

The truth is also that there are no regulations that govern employees of call centers. Thus there are no mechanisms for labor inspectors to conduct inspections to check the working hours and the general working conditions of the employees.  

Wouldn't the absence of such regulations encourage exploitative practices? Long hours of work, permanent night shifts, incredibly high work targets, loss of identity...are these the dark clouds that threaten to mar the 'sunshine' call center industry in India?

 

9 secrets to career success for woman

Do you love your job? Are you miserable at your job (or what you are doing) but go anyway to earn a living? Do you feel you are unable to use your talents and are doing things that are stressful? Do you find yourself in a career rut? Wouldn’t you rather be in your ideal income position and go “play” every day?

Most people spend approximately 35 to more than 67 percent of their waking hours working. Being unhappy for so much of the day makes it difficult to enjoy the rest of the waking hours. Think how your life will turn around when you are actually enjoying your “work.” In your ideal career you will be doing what you love and be so good at it that you will produce considerable value to earn more than you need.

Sound impossible? -Well-isn’t. Here are nine secrets to get to the career field you will really enjoy

Secret No.1: Focus on you first, before looking at a career 

Most people have followed the same trial and error path to work. They take a job that appears to be the best “opportunity” and try it out. They adjust to what their bosses and the company want in hopes of advancement. They eventually discover that they are stuck in a job or career they really don’t like. Then they decide to try another job “opportunity” and the error cycle continues. To get out of this job rut and get your ideal career, you will want to look at your wants and needs first to discover what your ideal career looks like, before you select your next position.

Secret NO.2: Discover your true passions 

All of us have things we are passionate about doing, but have suppressed them because of a number of reasons. Even though you do not consciously know your passions exist, your subconscious “gut” does. 

You are probably fulfilling a hidden passion when you do something that gives you a “very good gut” feeling. Conversely, when your “gut” tightens up and creates stress, it is probably because you are doing something at work you are passionate about NOT doing. Once you consciously discover what you are passionate about doing and not doing. you will be able to create a position that allows you to fulfill both. When you follow your passions, you eliminate your conflicts, you have more energy, you have more fun and you become much better at what you do.

Secret No.3: Discover your true desires and priorities.

Most of us do not take the time in life to discover our true desires and priorities. We seem to just go with the flow and hope that we are heading in the right direction. Once again, we tend to suppress them for the sake of others. Yet, the one big reason we feel so frustrated in working at a job is because the work conflicts with our true desires and priorities. 

These conscious conflicts create guilt, doubt and eventual stress. Yes, you can balance your personal, work and family priorities, but only after you dig to discover what they truly are. You can organize your work situation around your own personal priorities, which will allow you to perform much better at work and reap the additional rewards you deserve. For example, look at how many home-based businesses have popped up to allow people to fulfill both family and work priorities without undue conflicts.

Secret No.4: Discover your true values 

Everyone has his or her own value system. Unfortunately, people rarely look into them and more often than not accept the values imposed by the companies they work for. Just look at the damage caused to the many employees of Enron, World Com, Global Crossing and others whose beliefs did not agree with the misguided values of the CEOs and higher executives. Were all of the employees misguided? Certainly not. Most had very honest values but they were penalized anyway. 

Secret No.5: Discover your true talents 

All of us are blessed with certain talents, yet we rarely stop to really figure out what they are. You will enjoy working, be much more productive and generate more quality results when you maximize the use of your talents at work. Your increased productivity and higher quality results will attract greater rewards for you. Matching your natural talents to your income position will create greater enjoyment and attract increased rewards at the same time. 

Secret No.6: Create or develop your ideal position to fit you 

People rarely perform this step, because they fall into the rut of chasing job “opportunities” and the disastrous trial and error method of choosing their work. Why, because they are led to believe that creating an income position to suit ourselves is not possible, even while they are frequently told to do what they want. Remember, it is your work selection process that is flawed, not you. 

Once you know your passions, desires, values and talents, you will be able to develop and find a number of careers that will allow you to fulfill all of them at the same time. No. you will be creating the position to suit you, instead of taking a position and adjusting to it. Believe it or not, the more you know about yourself, the easier it will be to create and find your ideal position. 

Secret No.7: Go get your ideal position. 

Now you are ready to get your ideal position. If your ideal position is an already established job, you will be amazed at how easily and quickly you will be able to get it. Your enthusiasm, your confidence, your talents to perform and especially your capacity to produce many quality results, will attract any worthwhile employer. They will know you really want to perform, instead of just applying for a job. If your position is not a job, but one where you are either a business owner or an independent contractor, you will easily and quickly begin the process to build the position to suit your personal criteria. 

Secret No.8: Get help from the right person 

People are led to believe that they can easily look within themselves and discover what is there on their own. Self-help books and assessment tests claim that reading the book or taking the tests will reveal all you need to get your ideal career. Yet, both methods fall very short of actually getting to the truth. 

Discovering what you really want, what your true talents or values are is not a self-help process. 

We humans cannot see our face without using a mirror or a photographic image. Just as you must look into a mirror to see what you really look like, you must have another person act as your objective mirror to see what you really want to do and be in life. Seek out and get someone to be your objective mirror to discover the truths about yourself, to find or create your ideal position.

Secret No.9: 

Once you attain your ideal position stay there until it suits you to leave Many people actually attain a position that they really love because it fulfills their wants and needs. Then along comes the promotion to elevate these very productive and happy workers, because they are so happy and productive. They are expected to perform even better and with more enthusiasm, because the new job pays more and has higher status. But it doesn’t work out that way. The new, higher position is very different from the one they loved so much, and performing it is much more difficult and creates conflicts and stress, especially with the additional pressure to do more. 

Once you arrive at your ideal position, have the courage to remain in that position, until your wants and needs change to drive you to get the new position to suit your new criteria.

The acceptance of promotions to suit others has ruined far too many happy work

relationships. .

Take control of your work and accept promotions only if they increase your ability to fulfill your personal wants and needs.

10.   Powerful Career Strategies for Women 

The general impression is that women are becoming incrementally more successful in the workforce and some of the news is good. Women are represented in the workforce in greater numbers than ever and holding a higher percentage of managerial and executive jobs than in the past. Women-owned businesses have doubled in the last dozen or so years. But some news is not so good. 

Lack of pay equity and the ever-present glass ceiling continue to be obstacles to women’s career success. But women have secret weapons, opportunities to deploy their special strengths, and the ability to adapt talents typically thought to be men’s domain. If our 10 strategies seem to suggest male-bashing or a war between the sexes, that’s not the intent. It’s just about leveling the playing field in a work world that has been inequitable for women for far too long. 

Here are 10 strategies women should consider for advancing their careers: 

1. Get as much education and training as you can 

Education is, by far, women’s most powerful secret weapon, and we have been preparing for a sneak attack for at least the last decade. In 1975 in America~ majority of the college degrees awarded went to men. This was true at the associate, bachelor’s, master’s, first professional, and doctorate levels. By 2000, a majority of the associate, bachelor’s, and master’s degrees were awarded to women, according to the Postsecondary Education Opportunity Research Letter. The Research Letter also reports that at the first professional and doctorate degree levels, the wide gap seen in 1975 has mostly closed, and within a decade a majority of these degrees also will be awarded to women. 

“The story told by the data describe an extraordinarily broad and long-term shift in the proportion of higher education earned degrees from men to women,” the Research Letter notes. “In a world increasingly dependent on the education and training provided by colleges and universities,” the publication continues, “women are preparing for that world and men are not. We are heading into a world where the interests and values of women will gradually come to displace the interests and values of men. It will be a different kind of world as a result.” 

There you have it. The workplace may not have quite caught up, but women are making serious inroads in the “knowledge is power” equation, and our best hope to crash through that glass ceiling is to keep doing what we’re doing. 

Get the highest degree you can possibly manage. The old obstacles of lack of money and time need not deter women anymore because many new options for financial aid and distance learning are available. A very helpful resource for financial aid is the book 

Consider informal ways of educating yourself through, for example, joining professional organizations, attending conferences, and keeping up with trade publications in your field. 

To the extent possible when seeking a job, look for companies that offer training programs and professional development opportunities. Make a point of asking in job interviews what kind of training is available. Your goal should be to develop a set of portable skills that are transferable and applicable to various career fields..

2. Be a surfer “girl” 

Women are in the majority, not only in most realms of higher education, but also in Internet use, comprising at least 52 percent of lnternet users, according to Nielsenl Net Ratings. Women are also more efficient in their Internet use; they spend less time surfing because they know what they’re looking for. 

Women are already harnessing the vast amount of information that the Internet puts at their fingertips. In an age where the amount of information available to us by 2010 is expected to be 10,000 times what it is today, it’s hard to avoid the notion that knowledge is power, and women are well positioned for the power afforded by their efficient use of the information superhighway. 

And women’s command of the ‘Net ties closely with their quest to overtake men in education. A recent report by the American Association of University Women (AAUW) Educational Foundation found that distance- or online-learning is on the rise, and women make up the majority of students. “Sty percent of nontraditional online learners are over 25 and female. 

The bottom line here is that women can stay on the cutting edge through continued dominance on the Internet and by taking advantage of online learning opportunities. 

3. Leverage communication and interpersonal skills

Numerous recent studies have noted differences in the way men and women communicate and relate interpersonally. Women’s way of communicating is not necessarily better than men’s, but it may be better suited to newer styles of management. So-called “feminine attributes,” such as the ability to build relationships with customers, strike up joint ventures, and partner with suppliers are increasingly important, says Janice Gjertsen, manager of business development for AOL’s Digital City. 

In her book Successful Woman’s Guide to Working Smart, Caitlin Williams lists these changes in the workforce: more team-based work, increased customer contact, multiple demands, greater workforce diversity, higher expectations, and tighter timelines. “While successfully dealing with all these changes may call for different knowledge and technical expertise in each instance, the need to interact well with others is a constant across every single change we make...interpersonal competence is moving front and center as a requirement for organizational success today.” 

Generally speaking, more women than men are likely to earn the comment “plays well with others” on their workplace report cards. Women should deploy their strong interpersonal and communication skills at every opportunity and tout their accomplishments in this realm. 

4. Plan your career 

Career planning is important for everyone, but especially for women because they generally have more twists and turns to negotiate along the road to career success than do men. If you have a road map, you’ll be less likely to become derailed if you should, for example, decide to relocate to be with a significant other, have a baby, or suddenly need to care for an elderly parent in laws etc.,

Decide where you want to be five, 10, and 15 years from now. Build flexibility into your career plans to allow for changing circumstances. Your plan may need to change to accommodate those life changes, but your core plan with better equip you when that happens. 

5. Network 

Who are the more successful networkers, men or women? You might guess women because women seem like the natural talkers, while we tend to think of men as holding back. The facts indicate that men use networking more effectively than women, however. The results of a 1997 study conducted by Enter Change, an outplacement and career management-c011sulting firm, and reported by Valerie Frazee in Workforce magazine, show, for example, that women are more likely than men to find their next job through an ad in the classifieds, while networking is a more effective strategy for men than women. Does that mean that women should start scouring the classifieds? No, it just means that men and women should use their different styles to greatest advantage. Consider the following: 

Women’s networks tend to be more egalitarian and inclusive than men’s, according to writer Kathy Harvey, who describes a career consulting company’s experience with asking women to list people who might form part of their network. Women were more likely to mention people at lower levels than themselves, as well as those at the higher echelons, while men tend to focus on people with power and influence. Men may benefit from network contacts with greater clout, but women can take advantage of wider and more diverse circles of contacts. Some experts also say women are better at sharing than men, so both men and women may be able to expect more career-based generosity from female members of their networks than either gender can from men. 

Women have traditionally been expected to devote more time to family and domestic responsibilities, thus lacking as much time as men to build networks. We’re starting to see more women networking out there on the golf course, for instance, but that’s a fairly new phenomenon. To be truly competitive in the networking arena, women may have to put more time into making contacts — and may have to ask their male partners to take on a bigger share in juggling family life and work.

The number of all-women networking groups is increasing enormously, in part to create the same kind of networks that are already entrenched for men. An all-woman networking group can be enormously beneficial to women seeking mentors and contacts who’ve already succeeded in breaking through the glass ceiling. These groups also can be an efficient way to deal with the time crunch that curtails women’s networking. Increasingly, women are organizing networks within their own companies, often with corporate support. Two books by Catalyst, the nonprofit research and advisory organization that works to advance women in business and the professions, provide detailed information about creating women’s internal networks.

6. Find a mentor

If you do no other kind of networking, at least find yourself a mentor — or let one find you. “While mentoring relationships are important for all organizational members, they are essential for women,” writes Dorothy Perrin Moore in Careerpreneurs: Lessons from Leading Women Entrevreneurs on Building a Career Without Boundaries. “Mentors can both protect women from discrimination and help them learn what men supposedly learn from the ‘old boy’s network’ about how to navigate their way past obstacles to their career success.” Echoes Caitlin Williams, “The majority of women who have succeeded in their careers and reached position of influence credit their participation in some sort of mentoring effort for getting them where they are today.” 

A mentor is that one person who can guide you, help you, take you under his or her wing, and nurture your career quest. What separates a mentor from the average network contact is long-term commitment and a deep-seated investment in your future. Where a typical network contact might be associated with quick introductions, exchanges of business cards, and phone calls, your relationship with a mentor likely involves long lunches and time spent in the mentor’s office. A mentor is often in a position you’d like to be in and has the clout and connections to guide you to a similar position. He or she is someone you probably have unusually good chemistry with who will share stories with you of his or her own climb to success. An effective mentor isn’t afraid to criticize constructively.

To find a mentor, identify someone you admire, and test the waters by asking advice. Be sure to reveal as much of yourself as possible. Mentors are most likely to invest themselves in those in whom they see a little of themselves, which is why you should never approach a prospective mentor in state of desperation or helplessness. The mentor wants to work with someone he or she can respect. He or she may even desire to mold the protégé in his or her own image, which is fine as long as the mentor is not too obsessive about it, and you are comfortable with the image into which you’re being molded. You should have a good feel after a few meetings as to whether the rapport is right for a mentoring relationship. At that point, you can either come right out and ask the person to be your mentor, if that feels appropriate, or you can simply tell him or her how much you’ve benefited from the advice you’ve received so far and that you hope he or she will continue to share it with you. Although the mentor will tend to give a lot more than you do to the relationship, be sure to express regularly that you value and appreciate the mentor’s guidance. The feeling of being needed and making a difference in a protege’s life will often be a rewarding payoff for the mentor.

7. Cultivate and project confidence 

Women often suffer from a crisis of confidence in the workplace, especially when the environment is hostile or chilly to them. Caitlin Williams, author of Successful Woman’s Guide to Working Smart, informally surveys women to whom she presents workshops, asking them “what one quality do you believe is the most important for your career success?” Confidence wins the top spot every time, Williams reports. The author, whose book provides numerous inventories and exercises for assessing and building confidence, suggests remembering past successes, believing in your ability (education and training playa big role here), knowing yourself, and seeking career encouragement (a mentor can help ).

Williams also suggests creating a career portfolio as a great way to reinforce your sense of confidence. You may also get a boost to your confidence from tracking your accomplishments. This article can help: 

8. Self-promote 

Once you’ve shored up your confidence, you need to make sure others know how terrific you are. “In today’s workplace,” Caitlin Williams writes,” one of your keys to success is your ability to let others know who you are, what you have to offer, and how you can make a difference in their organization.” 

Self-promotion is not easy for women. “Many women are uncomfortable with self ­promotion because it flies in the face of society’s message that a woman is the support person who is supposed to put other needs ahead of her own,”. But women need to toot their own horns because they can’t depend on others to do it for them.

Make sure people within and outside your workplace know about your accomplishments. Submit news of accomplishments to your company newsletter and local newspaper. Let your boss know what you’re up to. One professional we know sends out a monthly email to his boss and his boss’s boss to keep them updated on his progress on various projects -­and to share any accomplishments and accolades from the previous month. Promote yourself as an expert on one or more topics and volunteer to speak to local organizations. 

9. Incubate your talents

If you have big dreams of career or entrepreneurial success, seek to spend some time working in organizations that will help you incubate your talents. This incubator concept is a centerpiece of Dorothy Perrin Moore’s book, Careerpreneurs: Lessons from Leading Women Entrepreneurs on Building a Career Without Boundaries. tvloore suggests that corporate incubators can help you gain exposure to customers, suppliers, and competitors; foster specific managerial, technical and planning skills; and learn how to do things better by working in less-than-optimal environments for sub-optimal managers. By spending a few years in a corporate environment specifically cultivating skills and making contacts, you can more easily propel yourself either to greater success in your next career move or to a position where you can start your own business. 

10. Become a free agent

In a 1998 joint study by Catalyst and the National Foundation for Women Business 

Owners, women business owners cited four major reasons for leaving the private sector: lack of flexibility (51 percent); glass ceiling (29 percent); unhappiness with work environment (28 percent), and feeling unchallenged in their jobs (22 percent). 

Other studies have shown different reasons for the bailout by women. “Bucking conventional wisdom, professional growth, power, and money were the big drivers in influencing women to leave corporate jobs in the past five years — not the glass ceiling, balance, or personal life,” according to Caroline Nahas, managing director at Korn/Ferry International, which in 2001 conducted a study, “What Women Want in Business,” with the Eugene M. Lang Center for Entrepreneurship at Columbia Business School and the Duran Group.

No matter what women’s reasons, corporate America’s loss is apparently women’s gain since women-owned businesses are being created at twice the rate of all businesses. 

“Companies cannot afford to lose a generation of women leaders” Nahas says. “In today’s world, talent is the primary source of competitive advantage. Even with the current wave of layoffs, the generation shift from Baby Boomers to the much smaller 35- to 44-year­old age group will leave us with a drought of seasoned talent,” Nahas says. 

But until corporations wise up or until women start using their growing educational advantage, entrepreneurship can be an excellent option for the woman who seeks career success but isn’t finding it within organizational boundaries.

 

DO YOU LOVE YOUR JOB? 

As a corporate professional, you pay dearly for your paycheck and perks - you pay with your soul. Here’s a look at the underlying forces that cause you to settle for this relentless grind - and seven straightforward steps to craft a better working life.

Corporate ‘life’ is a nasty oxymoron. 

Jam-packed days, endless demands to do more with less, impossible goals, rally the troops, jump on a plane. Miss your kid’s birthday. 

You know these painful facts all too well. An existence? Yes. A path to a paycheck? Certainly. But, a life? A well-balanced, appropriately challenged life? No way. 

Is it any wonder that you are filled with dreams of escape? You’re not alone. Recent Conference Board in the US surveys reveal th<,tt four out of 10 employees feel disconnected. from their employers, two-thirds of American workers do not feel motivated to drive their employers’ business goals and a quarter are just “showing up for a paycheck”. 

These surveys validate the Gallup Employee Engagement Index Poll which finds that just over half of workers are “not engaged” with the objectives of their organization. Even worse, 17 per cent of employees are considered actively disengaged - to the point of undermining what their engaged co-workers accomplish. 

Why, then, do so many professionals stay in jobs they dislike so intensely?

The obvious answer is the pay and the perks. But the real reasons go deeper, and involve the dynamics of fear, procrastination and the challenge of finding the voice that shouts “I deserve better!” 

Underneath The Pay And Perks 

In the our culture, we learn early to conform...to fit in...to color inside the lines. Not that this is always bad, but it holds up the larger group as the ideal, and ignores one’s personal style and values ~ which lie at the heart of being fulfilled in work and life. 

This conformity is re-enforced as we’re urged to ‘get a steady job’. We’re rewarded for being a team player, and by default, to feel a little guilty if we exhibit behavior that serves our own desires. Before you know it, the familiarity of co-workers and routine creates a warped kind of comfort zone that causes you to suck it up day after day. After all, pain often feels better than S-C-A-R-E- Y old change. 

Pretty soon, blaming the corporation becomes a way of life. It’s satisfying to be right. to join your colleagues in those misery-loves-company, finger-pointing moments. There is an endless stock pile of urgent work.. .and not every manager is a gifted leader. While venting has some value, this is a good example of what psychologists call “learned helplessness” on the part of employees who feel powerless to make even small changes to improve their working lives. 

Finally, there’s the sobering “How do I begin to fix this?” challenge. Like the deer in headlights, there seem to be many directions to move. How do I choose? What are the consequences? How long will it take? Not knowing these answers is one more reason for stoically marching in place. 

It’s a rough pickle. But the answer doesn’t lie in settling for more of the same. Fulfillment requires a shift in perception that shouts “I deserve better!” And the conviction that it is entirely permissible to go after what you want. 

How To Save Your Soul 

Unfortunately, no magic formula can deliver an ideal working life. The answer is different for each of you. To explore that answer, follow these simple steps:

Separate the notion of exploring your options from acting on them. This will remove the fear factor and allow you to more fully explore and evaluate all of your options.

On a regular basis, give yourself quiet time to think about your working life. 15 or 30 minutes per week. .. while you’re commuting or at the gym. Consider what is and is not working. Be as specific as possible. 

Mentally play with what a more fulfilling work life might look like: Staying where you are and making boundary or relationship changes? Finding similar work in an organization that more closely mirrors your style and values? A more significant career change? 

Work with a career coach or mentor - someone who understands both the realities of the corporate world and the possibilities around career fulfillment. Feedback and dialogue will help you clarify your goals and generate a broader set of options in a shorter time. Clarify and visualize what you hope to gain as a result of any changes you make. If your gain is not greater than the pain of staying the same, you will not progress. 

When you are ready, move from thinking into action. Set clear, specific goals and slowly integrate the changes you make. If you struggle with moving into action, ask “What is in the way?” and “How can I move beyond this obstacle?”

Inspire yourself with daily readings and by surrounding yourself with positive people who take responsibility for their lives; avoid complainers and other negative influences. 

There are many ways to improve your working life - and all of them are rooted in your willingness to grant a small bit of magnificence to your life and shout “I’m worth it!” All by itself, your decision to explore is empowering and, potentially, life-changing.
 

 To Be A Successful Woman….

                         Now a days women also plays an important role in nation building. They are entering in all fields whether it is technical or administration. To sustain their position they have to face so many challenges. In this modern and troublesome world women should develop some essential qualities.

  • She should up-to-date herself to the current affairs of the world so that she can understand the latest trends of the society.

  • She should adopt the social changes and convert them into inputs for her career development. She must attain leadership qualities to lead the people. She should not hesitate to adjust or compromise with the circumstances for her progress.

  • Successful women should have organizational skills and management capabilities to achieve their goal.

  • Now days so many women go abroad for further studies or jobs. There is lot of difference between the cultures and traditions of both countries. She should understand this difference and adopt it.

  • She should develop will power to over come the stress and tension. For this she has to practice yoga and stress management skills.

                    Women should not feel inferiority complex at any time. She is also equal with men in all aspects. It is fact that women have some drawbacks due to gender difference. But she can easily overcome these problems through self-confidence. It may not be un necessary to remind that ‘ even though you have so much knowledge in swimming, you never be come a good swimmer with out get into the water at least once.’  

POSITIVE THINKING

                      If some one shows a glass filled with water up to half mark and asks you ‘what is this’, you have two answers. One is ‘a glass with half water’ and the second answer is ‘a glass with half empty. If you choose the first answer that means you are thinking in right direction or your way of thinking is correct. If your answer is other you have to change your mind set or way of thinking. Positive thinking is nothing but well wishing or hope for good. In day-to-day life we have to face so many problems. If we are afraid of those problems our way of thinking goes to wrong direction (that is negative thinking) and we cannot get rid off those problems. If we try to solve those problems with self-confidence good ideas came into our mind. If you have positive thinking that you will over come the problems you can easily solve those problems. God will also help for the people who have positive thinking. They never failed in life. Positive thinking gives moral strength and enhances the will power, which was very vital for victory. These people can see the ray of light in darkness also. Positive thinking enhances both mental and physical health. In Vedas there is a saying ‘yadbhaavam tadbhavathi’. That means what we will think the same will happen. So, if we think always good we will get best results.

                     Negative thinking is al ways harmful. It leads you into frustration and put so much pressure and tension upon you. People who have negative thinking will lose friends, relatives and become introvert.

                     You need not spent a single penny for positive thinking and you will get enormous benefit. So, please try to see the water in the glass instead of emptiness.

Concentration:

Any achievement in life is possible only with concentration.

When we want to learn anything we have to be attentive. When we do a thing with all our heart naturally we will do it with concentration. There are many benefits when we do things with concentration courage to achieve a thing, the needed equality to deserve a thing, ability to perform a thing easily to deserve a thing, ability to perform a thing easily are possible only with concentration. The desire and awareness to learn new things, the enthusiasm in doing some work grow out of concentration. Solitude and a sense of mental peace help in gaining concentration. 

Good health is also necessary to achieve concentration bodily and mental health is to be safe – guarded. One should always be claim and entertain good thoughts. Concentration is lost is one works continuously for long hours. If you get tired while reading or while working your lose concentration. You have to rest you should keep your mind in a pleasant mood. You should not feel agitated thinking of the work you have to do in the immediate future. Instead think calmly.  

Feeling agitated disturbs one’s concentration. Your should learn to be a good listener.  Pint into practice whatever you listened  whenever necessary. 

Your thoughts should revoke around the work you do. It is possible to concentrate them. Spending time in gossip and other unwanted activities divert your mind from the work on hand. You should keep away from distractions as much as possible. 

Listening to melodious music and reading good books in your leisure time lightens your mind and you achieve good concentration.