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Kavitha
Gudapati (organizational
psychologist)
Kavitha Gudapati
is an organizational psychologist who has consulted and trained
with several organizations such as Satyam Computers, Airtel,
Bharath Dynamics Limited, BAAN, Navayuga Infotech. etc providi ng
inputs in the areas of human resources, leadership, communication,
and customer satisfaction. She is currently handling an
international consulting assignment with the Swedish commercial
transport company – VOVLO. Her areas of interest are leadership,
working women, Customer Satisfaction, human resources and
training. She has submitted her PhD dissertation in Management in
the areas of Adversity Quotient and Leadership Styles. She has an
MA in Psychology and a Post Graduate diploma in counseling skills.
She also writes a weekly column for Andhra Pradesh’s largest
circulated newspaper “Eenadu” on issues facing working women.
Kavitha was till recently the General
Secretary of Hyderbad Psychological Association.
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CAREER BLUNDERS AND HOW TO FIX THEM
Committing career suicide is not always
a direct path to unemployment. ; Career limiting moves -- don't have to
be fatal errors. It all depends on how you react and how good you are at
damage control.
Here are some ways to salvage your
career from a major disaster
1- over promising
You over promised and now your
client/boss is furious. You missed an important deadline and your
colleagues or customers are annoyed. You made commitments on someone
else's behalf that made that person look incompetent and your customers
are losing patience with the entire company.
How to fix it: Assess the damage before facing the
client or your boss, but make sure they hear about it from you, not
someone else. Accept responsibility and avoid being defensive. Focus on
correcting the error and getting the project back on track. Offer a new
date and some value-added benefit. Involve the customer in resolving the
problem and you'll salvage the business relationship.
2- Badmouthing
You badmouthed an employer and he finds
out about it. You were caught being rude about your employer. Your boss
overheard you making derogatory comments about him in a canteen, at a
party or at the photocopier.
How to fix it:
Apologize. Owning up to it and admitting you were wrong, without trying
to excuse yourself, will demonstrate that you are mature, despite your
poorly-timed and ill-advised comments. If too much damage was done, you
may need to offer to resign before you get fired.
3- Breaching confidentiality
You used your position for your own
benefit, engaging in insider trading and giving stock tips to friends.
You shared information you happened to see in a confidential memo or
fax. You fell prey to an unscrupulous reporter and gave a major scoop to
the media about a new top-secret product.
How to fix it:
Don't try to cover it up. You'll just compound the problem. Avoid
blaming a third party or you'll confirm people's opinions that you are
weak and cannot be trusted. Admit your error or consult a lawyer --
fast. And be honest with your lawyer. Let him decide what type of spin
to put on it.
4- Public meltdowns
You had a very vocal verbal
confrontation with a co-worker. You shot your mouth off and lost it,
swearing, yelling and calling him names. Even if everyone secretly
agrees he is an idiot who deserved every word of your tirade, it was
inappropriate and unacceptable behavior.
How to fix it:
Apologize to the coworker, your boss and any other colleagues who were
in the area. Do it without hostility and make sure your body language,
tone and expression are contrite. Don't try to explain what happened or
justify your anger. You're not reopening the debate for public
discussion; you're acknowledging that your handling of a private dispute
was unprofessional. This will demonstrate your maturity and reassure
people that you are not a loose cannon.
5- Stealing (sort of)
You got caught taking care of personal
matters during work hours. You used company equipment and supplies for
your own extracurricular projects or made lengthy long distance calls,
you created false medical claims and were caught your expense claim
contained a large number of false entries and the auditor has questioned
the unscrupulous discrepancies.
How to fix it:
Offer to make restitution. Make up the lost time and reimburse the
costs. Avoid saying, "we've always done it," or "everyone else does it."
The only things that matter now are your own actions and your errors in
judgment -- and how you react. Be regretful and admit your wrongdoing.
6- Behaving badly
You crossed the line with an employee,
with bad jokes or innuendo, racist comments or a patronizing attitude.
You've been accused of sexual harassment, discrimination or creating a
toxic workplace -- even though, in your mind, your actions were
completely innocent.
How to fix it:
Apologize for your misguided attempt at humor. "I'm sorry you were
offended" is sincere. Avoid saying "I'm sorry I offended you," as that
could be construed as an admission of guilt and if the issue is pursued
in court, it will be used against you. You need to correct the adverse
impression without allowing the situation to permanently damage your
career.
7- Losing information
You lost a confidential document or,
worse, your file, PDA or laptop got stolen. You erased crucial
information, deleted the database backup or put sensitive paperwork in
the open and forgo to lock it before leaving.
How to fix it:
Admit it to your boss immediately. Try to reconstruct the document. It's
extremely rare that only one person has a copy and, with a few extra
evenings of unpaid work, you'll be able to restore both the data and
confidence in your professionalism. If the competition has been dumpster
diving and has gained access to your client list or expansion plans, you
may have to fall on your sword and offer your resignation.
8- Inattention to detail
You didn't review a document, letter or
contract properly before signing it. You miscalculated costs and the
overruns are going to jeopardize the project and affect the company's
bottom line.
How to fix it:
Take quick action and show your
willingness to accept the blame. If you've signed a letter offering a
client Rs.20,000 when you meant Rs.200, call and use humor about the
typo. If you've signed a contract that contains a clause that will
adversely impact the corporation, immediately take it to the company
lawyer. Trying to correct it without the benefit of legal counsel could
be disastrous to your career. On the costing error, be proactive and
call your team together to create a strategy to reduce the expenses or
develop a way to cross-utilize the equipment, data or resources.
9- Lack of preparation
You didn't prepare for a meeting, and
found yourself stymied and unable to answer questions from your
coworkers or clients. You were called upon for an opinion and you
couldn't respond because you failed to do your research in advance.
How to fix it:
In this instance, contrary to all
the other examples of disasters, my advice is to fake it as best you
can. Dropping a line like, "That's a very good question. I'll check into
it further and get back to you," can save face and buy you some time. If
faking it isn't an option, apologize for your lack of preparation
without making any excuses. Offer to relay the information by e-mail,
telephone, memo, or in person at a rescheduled meeting.
follow the golden
rules…
No matter what the problem, if you have
made a mistake, come clean and accept responsibility. Take immediate
action, prepare a response and avoid blaming others.
It's always best to avoid daily
disasters but if an error occurs, responding promptly, properly and
maturely can make a difference.
Go from precarious to promo table by
demonstrating responsibility, leadership and integrity.
NO CRYING !!
Have you ever found yourself crying in
your boss’ office when you’re attempting to problem-solve, asking for a
raise, negotiating workload, or accepting a compliment? You are not
alone. Crying is a natural physiological response to feelings that
derive from events in our lives. Many women cry easily and unexpectedly.
Our socialization includes greater latitude than boys to express
emotions through crying. In some ways, this freedom serves us well as
grown women. Crying can provide a built-in emotional release valve and
is cathartic. Having access to our feelings can allow us to have empathy
and understanding when needed, which makes us better friends, family
members and co-workers. There is substantial research on “emotional
intelligence” – ‘EQ’, saying this ability also makes us better and more
effective leaders.
However, the workplace is one of those
environments where most tears are viewed as inappropriate and can have
negative or detrimental effect on performance reviews, promotions, etc.
In other words, tears make us look bad and lead to a personal
undermining of our sense of competence and confidence. Lois Frankel an
author and a researcher on working women notes, most women know they
shouldn’t cry at work, but there are times when you can’t help it.
This said, we can begin to alter the
crying response to many situations at work by un-learning, re-learning
or strengthening our emotional and behavioral repertoire. We can also
learn other ways to manage our feelings besides crying in the boss’
office.
Whether you work in a “compassionate”
organization, such as health care, or a “competitive” environment, such
as finance or information technology, women are often mistaken when
thinking that a kind, considerate boss, or a humanistic oriented
organizational culture will accept or tolerate tearful outbursts. Women
and men in positions of leadership are socialized to believe that crying
equals vulnerability, and that vulnerability connotes incompetence, or
the inability to handle difficult situations. Right or wrong, these
beliefs and attitudes about displays of emotion are slow to change.
We need to make a distinction between
our organizational behavior that governs our work and our personal
behavior. An example is : In one of the offices recently, the marketing
employee died in a freak accident on the way to work; his office was
stricken with sadness and grief. Many women in his department cried
openly as they expressed their personal feelings for this individual. No
one was judged negatively for doing so.
Another example of personal versus
organizational response involves a hotel group significantly impacted by
the recent Tsunami tragedy. Many employees were displaced or rendered
homeless. For some, this event triggered unforeseen earlier fears.
Emotions ran high and many tears were shed as the company struggled to
get back to work. Management’s response was to contact their employee
assistance counselor to offer services on site. The company promoted
help-seeking assistance with this extraordinary event. All the while,
the accompanying message was that everyone was expected to return to
pre-tsunami levels of productivity. A mechanism had been put in place to
deal with personal feelings, now we need to refocus on deadlines. Even
in a catastrophic event like this, people were expected to contain their
emotions while at work.
It is critical to remember that tears
don’t signify weakness. Nevertheless in the work environment it is
important to ensure they don’t impact your’s, your teams or your
companies working environment in ‘negative’ ways. Here are some coaching
tips to help you deal with this issue better:
Coaching Tips for Controlling Tears
1. Not all situations that bring tears
to our eyes are the same. Anticipate situations when possible. Some
emotionally charged encounters could be anticipated. In these instances
it is extremely useful to spend time rehearsing various responses with
someone else. Be prepared! Use what you know about the person and
situation to construct likely scenarios. Practice! If you can hear
yourself responding to what you fear most, you will lessen your anxiety
and defuse your fear while developing confidence that you can respond
effectively.
2. Women often cry without really
knowing why. We also cry when we are actually angry. Devote some energy
and time to identifying your feelings more accurately. Increase your
self-awareness. The more able you are to distinguish one feeling from
another, the more you will feel able to control tears. You will find
yourself less overwhelmed by feelings and thereby less likely to cry.
Flooding, causes crying in women and withdrawal in men.
If, as you examine your feeling, anger
is what you are avoiding, work at becoming more assertive, so you more
accurately and appropriately express your anger. When you feel that
sensation of crying start to build, take a deep breath and immediately
ask yourself, "What exactly is angering me? What do I need to do to
resolve the situation?" Re-focus on the problem. This can help calm you
down.
3. Women often cry when they feel
overwhelmed with work, unrecognized, or anxious and fearful about their
performance. If this is you, remember, crying will not make a dent in
what is really wrong. Cultivate a sense of optimism—things generally
work out. Make a list of the actual and perceived issues and problems
creating your feelings. Seek out others such as a mentor, outside
friend, business coach or networking group. Use them to assist with
gaining a broader perspective that includes a healthy dose of optimistic
alternatives. Few things in the workplace are life and death. Back up
and give yourself some perspective.
4. Compartmentalize. If you well up
frequently or easily cry at the office, your personal life may be
intruding into your business life. Although somewhat artificial, it is
important to create and then maintain a boundary between your personal
and professional worlds. Being at work can be a great diversion. Think
of work as a rest stop from the personal issues! Give yourself
permission to focus on something other than your personal life. Away
from the office, seek support and help from friends, family, religious
leaders, a psychotherapist, family counselors etc. Don’t forget that it
took time for the problem to develop; it will take time to solve.
Compartmentalizing feelings is also a
good skill to learn. Practice not acting on a feeling you have. Focus
instead on the other person. Learn to delay and restrain the sense of
urgency to act on feelings. It’s a skill men have developed to a much
larger degree than women, and often makes them seem uncaring and
unfeeling. However, women can use this skill to time the expression of
their feelings, and having control over your feelings provides a
wonderful sense of confidence.
Women are sensitive to perceived
personal criticism. Even though criticism hurts, again, crying doesn’t
make it hurt less, so we need to re-train ourselves. Calm down. Have in
your repertoire a practice that helps you calm down when you need to. A
good one to cultivate is mindfulness. Focusing on the breath and your
breathing and utilizing relaxation techniques, you can slow down
reactions, gain control and think more clearly.
A complimentary strategy is focusing on
content instead of the criticism, or redirecting your thoughts. For
example, comment on how you can get the reports in more quickly rather
than on the remark about “you’re too slow” or focus on how the
negotiations are proceeding, instead of on your bosses question about
“why haven’t you finished your work?" Finally, you might say to a
colleague, “Shekar, at the moment I’m not as concerned with your
interpretation as I am on this scheduling problem."
5. If you do find yourself starting to
cry when you don’t want to, acknowledge your feelings or excuse
yourself. You can say, “As you can see, I feel strongly about this.
Let’s focus on how we might get along better through this tough time.”
Or, if you’re feeling you can’t gain control—say, “As you can see I feel
strongly about this. I’d like to take ‘a time out’ and talk about it
again later. I appreciate your understanding.” Then leave and schedule
another appointment at a later time.
Depending upon what brings you to tears,
any one, or a combination of these techniques and skills will help you
manage your feelings. Don’t be too harsh on yourself if you do find
yourself crying. You can recoup your reputation as
a composed individual by accepting that
we are all human and we all can be vulnerable yet competent
professionals. The point is that in today’s competitive business
environment having as many tools to increase your effectiveness as
possible also increases your likelihood of success. As the workplace
continues to mature and more courageous women succeed, business will
come to realize that individuals can be vulnerable and competent at the
same time, but for now, “there is no crying in business.”
Discover what you
really want to do.
Are you doing what you really want to do
or did you just fall or wander into the job you now have. As a friend of
mine once said,' I am one of twenty two doctors in our family. The only
ones in our family who are not doctors are the dogs and cats'. Did you
decide what you wanted to do or are you one of a growing number whose
work was dictated by circumstances or their parents?
The question is not what are you doing
and who put you there but; are you happy? If you are not doing what you
really want to do then the chances are that you are unhappy and that is
affecting your health and relationships as well as other parts of your
life.
The problem is that although we are
aware, deep down, of what we want to do the hard part is putting those
thoughts into action. Actually doing it. Perhaps you are trapped in the
thinking process that says…; " well I can't really change". How will I
pay the bills? How will I pay the school fees? How will I ……..
Or perhaps your thinking says it is
better the devil you know than the one you don't.
Or are you thinking well I'm lucky
really I have a regular job that pays sufficient salary and others are
not as lucky as me?
Whatever your story. Just stop for a
moment and ask yourself:
What is really driving me?
What makes me do what I do?
Here is one very inspiring case study.
Remember this lady is not any different from you and me, she is a very
typical person with very typical situations that you and I face
everyday.
Samyukta, is 37 years of age, she is the
proud mother of two beautiful children. Her husband is an understanding
person and her mother lives with them. She has everything going well in
her family. She works as an officer for a reputed public Bank.
Samyukta has always maintained a very
successful balance in her life. Her family runs well, she has a good
relationship with her husband also has a cozy set of friends. She has a
very enviable reputation in her Bank too. A successful officer who was
considered an asset to any branch.
For a few years now Samyukta felt a void
in her work life. In the beginning it was just an uneasiness, which
later grew and became extremely frustrating.
Here is her amazing and inspiring
story.
It all started with the VRS scheme. Many
senior staff of the Bank had opted for the scheme. Samyukta started
feeling very envious of their ability to ‘choose’ out of their
established careers. This feeling that they had a ‘valid’ choice to
leave where as did not started bothering her a lot. Pulling her self
out of bed everyday in the morning had started becoming difficult. She
was just not excited about going to work. Every day like a kid wanting
to avoid school she would look for reasons not to go to the bank. She
even started falling ill very often.
She started to realize the intensity of
the problem when her performance at the bank started effecting. She was
caught dodging the work many times and her ability to perform a task
with a time limit was totally lost. One day she was shocked that the
manger of the bank under whom she had worked had called her into the
cabin and pointed at all the mistakes she was doing and said that she
had become a big liability to his branch and that if this continued he
will request the zonal office to transfer her out to a ‘less demanding’
branch.
Samyukta walked out of that cabin
shaking. The next day she applied for a weeks leave. It took her some
time to calm down and understand what was happening to her. She spoke to
her husband about it and he too felt sorry for her. Upon further self -
explorations and introspection she realized that the core of the problem
was that she felt ‘trapped’ in the job.
She felt her job was monotonous and felt
that she had capabilities to perform a more demanding job.
So Samyujta was forced to ask herself:
'Where do I go from here?'
She doesn't want to retire….she's too
young for that!!! she asked herself 'What do I really want to do?'.
Given a choice of career 'What do I really want to do?'
She started to ask herself;
What really drives me?
What made me do what I did?
What did I love most about the job?
Gradually she had to acknowledge that
most of her working life had been driven by fear. Fear of not being able
to pay the bills.
Fear of not being able to own a car if
both the partners do not work.
Fear of not owning a good house at the
right age.
Fear of having huge loans.
Fear of being a failure.
However, she also realised that what had
driven her to stay in her job industry all her life was the love she had
for putting teams of people together. The love of working in a team and
unofficially coaching many new team members to achieve better. She loved
sharing all the knowledge she got by reading books and loved to see how
her colleagues implemented the suggestions she gave. Apart from the main
decision making and problem solving work she had to deliver as an
officer she enjoyed the pleasure she got out motivating her subordinates
to deliver better to the customers.
Once Samyukta understood what she loved
in the job she started to work with a new vigour. Instead of feeling
‘stuck’ in the job she started planning her day in such a way that apart
from the every day ‘ monotonous’ jobs that her job demands she also
consciously spends time on doing things she enjoys.
Samyukta still is an officer in the
public bank, but she has goal in mind to get in to the staff training
college of the bank. A goal she could set for herself after a lot of
introspection. A goal which motivates her to work hard. A goal which
gives her direction.
She has a new spring in her step. A
belief that she has discovered what she really wants to do. She is
constantly focused in the positive. I have no doubt that she will get
what she wants.
The moral to the story. The answer is
always inside yourself. The answer is in your thoughts. Look deep inside
yourself.
Many people complain of feeling ‘stuck’
in the job Ask yourself; What really drives me? What deep down is the
reason I'm on the planet. Don't cheat yourself: stay with the question..
You will know when you find it because your whole body feels: yes I've
got the right answer. Then: Just accept it, change your thoughts and
believe in yourself. And watch life change.
WOMEN - LEARN TO SAY ‘NO’
Glancing at the clock, Sindhu notices
that she has less than a half hour to finish her presentation for
tomorrow morning’s meeting before racing home to begin preparing for the
‘satyanarayan vratam’ for the next day, cooking, and cleaning. Co-worker
Savanth suddenly peeks into her office and asks for help with his piece
of the presentation. Sindhu immediately finds herself blurting out, “No
problem,” instead of speaking her truth and saying “No.” Why do we say
yes when we really want to say no?
The biggest barrier to communicating
assertively is fear. We fear being judged, criticized or intimidated. We
fear losing power, status or a good friend if we turn down a request.
Some of us fear making our personal needs a priority because that makes
us selfish, a label we tend to avoid at all costs. Yet the personal
costs associated with the inability to say what we feel include lack of
time and energy to pursue our own desires; anger, bitterness and
resentment toward the individual we agree to help; health issues; and
low self-esteem.
Most women possessed goals and dreams.
However, no matter how much lip service one paid to their desires, some
always find themselves filling their time meeting other people’s needs
and expectations. This lifestyle came with a payoff. Staying busy
helping others provides them with an incredible self-image of the
“perfect” employee, mother, wife, friend or daughter, and it also
provides them with the best excuse in the world why I couldn’t pursue my
own dreams. After all, “I simply don’t have the time.”
Get honest with yourself about your
inability to say no, one has to acknowledge that they craved acceptance
from others because they had not yet learned how to love and accept
myself, imperfections and all. Many women sacrifice their self-respect
for the approval of others. Many admit that they were scared to death to
go after what I said I wanted.
Start by learning different habits. To
help you remember, anchor these new behaviors with the same words
children learn when crossing the street.
Stop, Look, and
Listen before crossing (Go).
Stop:
Instead of rushing to make a
decision, simply stop and take a deep breath. Depending on
the immediacy of the situation, you may say something like, “Gee, that
sounds interesting, let me get back to you,” or “Please give me a minute
to gather my thoughts and take a look at my schedule.” In other words,
remove the pressure of feeling like you have to reply immediately.
Look:
Take a long, hard look at your
current commitments and calendar. If you say your health is
the most important thing in your life, have you put your calendar where
your mouth is? Put your focus on what you want and schedule it in to
make sure it happens. No one is going to give you what you need to get
for yourself. When you’re clear on your internal goals and schedule your
time to reflect your desires, it’s easier to find the confidence
necessary to say no to others in order to say yes to you.
Listen:
Listen to and acknowledge your
feelings. When you first hear the request, what is your
immediate reaction? Are you excited and enthusiastic about the
opportunity, or do you wish the person would just magically disappear?
Do you truly want to do what is asked, or is it something you think you
“should” do? “Shoulds” come loaded with guilt. Guilt is simply anger
turned inward because you can’t do what you really want. Honor your true
feelings for long-term personal sanity and happiness.
Go:
Go on with integrity.
Let go of your fears and simply speak your truth. Don’t give excuses –
just a simple, “No, I won’t be able to participate, but I hope you have
a wonderful time,” or “No, my calendar is full but thank you for
thinking of me.” Or in Sindhu’s case she could say, “ I won’t be able to
help. I have just enough time left to finish my own commitments.” Then,
zip it. No need to elaborate or apologize. If you still feel guilty, ask
yourself a simple question: What is my intent? If your intention in
saying no is purely to respect your own priorities and needs, then
release all fears and go forward. If anyone gets upset, it’s about them,
not about you.
3 Great Ways
To Stay Motivated At Work
It is not a joke to be a working women,
specially a workingwomen who is energetic and motivated at work. Many
women find it to be easier to do more at home. They feel fatigued and
drained out while they are at work. If this is not addresses than the
end result will not be desirable. How is it that some people seem to be
more motivated than the others? The good news is motivation is learnt,
it can be cultivated to be a habit. Motivation really is a question of
strategy. When you know your personal motivation blueprint there is
nothing you cannot do. For women staying motivated at work is easier
than you think when you know what to do. Use these three tips each day
and watch your productivity soar.
1. Decide What You Must Achieve Today.
·
It is easy to get caught
up with non-urgent matters that you can either ignore completely or do
at a later date.
·
All that clutter leaves
you confused about what to do so you end up procrastinating.
·
You need to ask yourself:
What is of the utmost importance that I must complete today?
·
Define that specific goal
and focus solely on that until you have achieved it.
·
Clarity is power. It
allows you to operate in a peak state of concentration and will help to
ensure you are at yourbest. You will be amazed at how much you will get
done and how successful you will feel when you FOCUS.
2. Break Down Complex Goals Into
Manageable Steps.
·
One of the biggest
mistakes people make is the failure to take big projects and restructure
them as a series of challenging but stimulating tasks.
Take any project
and list the sequence of steps you need to follow. Make sure the steps
are big enough to keep your interest and not so small that you feel
bored by the prospect of moving ahead with the project.
·
It is very motivating to
have a highly specific game plan that challenges you without leaving you
overwhelmed. Once you have this blueprint written down you can get
started. And make sure to mark your progress with the time of completion
as you work your way through the list.
·
Tracking the time
encourages you to make a game of getting things done properly and
quickly.
3. Use Negative Pressure To Keep You On
Target.
·
This is an unusual but
highly effective tip. Pick someone at work to check in on your progress
during the day. Make sure this person has a positive outlook and that he
or she is fully supportive of your goal to achieve more. Choose someone
you want to impress with your abilities and productivity.
·
The secret is to use
negative pressure to keep you on track. i.e. you want to dread the
prospect of failure because you do not want to lose the approval of this
person.
·
You will have moments
during the day when you feel good about the progress you are making. At
this point the natural reaction is to ease up.You can deal with this by
setting up the very real prospect of disappointing someone who believes
in you. This desire to avoid embarrassment will drive you to give of
your best.
Peter Murphy is a peak performance
expert. He recently produced a very popular free report, the 5 Step
Motivation Report. Apply now because it is available for a limited time
only at :http://www.getmotivatedstaymotivated.com/special.htm
Working the graveyard shift?
As a teenager surabhi had spent most of
her time on the telephone chatting away with her friends. When she
completed her graduation she could not believe it that she will get paid
to talk on the phone. The dream job was staring at her, great pay, posh
offices, well-dressed colleagues, and great company. She took the first
offer that came to her to be a call center executive.
Call centers represent a expanding yet
poorly understood of the business world. Unfortunately the rapid growth
of the industry has lead to potential problems related many aspects to
the nature of work at these call centers. These issues if not addressed
place call center workers at risk for both health and social aspects of
a person’s life.
Call centers seem to be the choice of
many educated Indian women. They seem to be the answer for many urban
young women who seek sleek employments. Fresh graduates or sometimes
even before graduation are given extensive coaching to become an expert
in accent, either the British or the American English.
India's NASSCOM (National Association of
Software and Service Companies) McKinsey report puts the number of
employees in call centers at 30,000 in 2001. The numbers have more than
doubled when compared to the figures in 2000. The industry is expected
to generate Rs 200 billion by the year 2008. This industry is also
referred to as a 'sunshine sector. The current boom in call centers is
realizing the accumulated job needs of a depressed economy otherwise hit
by downsizing and voluntary retirement schemes. The number of Indians
with the English language skills and the convenient time zone
differences, in times of substantial technological advances, are major
reasons why the industry is scaling new heights in India. Estimates put
the number of women employed in call centers at about 30-40 per cent of
the workforce. As a nascent industry, independent researched data is
still scarce but insiders believe that the number of women working in
call centers will go up exponentially once the job gains greater social
acceptance.
There is an amazing trend evolving in
the Call Center industry; most call
center companies seem to prefer to hire women. Why do most call centers
prefer women? Do they find them more amenable to the working hours and
presume they have a better temperament for the job? As Sheela* a top HR
executive in a call center puts it points out, " Call Centers are a
result of the customer care and sales needs all over the world. The Call
center's revenue model is based on sales performance. And that is why
the call center industry focuses on women - they assume that the male
buyer would most probably buy if a female executive sweet-talked him
into doing so. So Madhavi becomes Maddy, Jaya becomes Jan, Kiran becomes
Kate. It is more difficult for the male psyche to rebuff a nicely
cultured female voice at the other end of the line! It has nothing to do
with temperament, preferences, or the like."
But there are also who differ, many feel
a women's temperament suits the Call Center Personality Profile. Call
Centers Seek a Patient and Stable individual; women seem to also have a
natural advantage in their ability to deal with complaining and irate
customers. More over it has been observed that customers seem to be more
civil and courteous when they face women.
It is evident that there are many
positive aspects, which women identify of their work. Call centers on an
average pay good salaries. In addition to economic security, factors
that positively impacted their well being include opportunities for
social interaction with co-workers as well as a sense of personal
fulfillment which comes from having the opportunity to serve and help
people, which women find extremely fulfilling.
Many women feel that their work gives
them self-confidence and that they were valued, trusted, and listened to
by their employer and respected by friends and family.
But it is also an undisputed fact that
there are many negative aspects of this industry.
Many women report strain-injuries,
headaches and infections as well of varying degrees of low-energy,
depression, irritability, and disrupted eating and sleep patterns, and
poor overall mood.
There is a major risk of conflicts in
family relationships, lack of time to meet personal needs or of leisure
activities.,
The truth is also that there are no
regulations that govern employees of call centers. Thus there are no
mechanisms for labor inspectors to conduct inspections to check the
working hours and the general working conditions of the employees.
Wouldn't the absence of such regulations
encourage exploitative practices? Long hours of work, permanent night
shifts, incredibly high work targets, loss of identity...are these the
dark clouds that threaten to mar the 'sunshine' call center industry in
India?
9 secrets to career
success for woman
Do you love your job?
Are you miserable at your job (or what you are doing) but go anyway to
earn a living? Do you feel you are unable to use your talents and are
doing things that are stressful? Do you find yourself in a career rut?
Wouldn’t you rather be in your ideal income position and go “play” every
day?
Most people spend
approximately 35 to more than 67 percent of their waking hours working.
Being unhappy for so much of the day makes it difficult to enjoy the
rest of the waking hours. Think how your life will turn around when you
are actually enjoying your “work.” In your ideal career you will be
doing what you love and be so good at it that you will produce
considerable value to earn more than you need.
Sound impossible?
-Well-isn’t. Here are nine secrets to get to the career field you will
really enjoy
Secret No.1: Focus on you first, before looking at a career
Most people have
followed the same trial and error path to work. They take a job that
appears to be the best “opportunity” and try it out. They adjust to what
their bosses and the company want in hopes of advancement. They
eventually discover that they are stuck in a job or career they really
don’t like. Then they decide to try another job “opportunity” and the
error cycle continues. To get out of this job rut and get your ideal
career, you will want to look at your wants and needs first to discover
what your ideal career looks like, before you select your next position.
Secret NO.2: Discover your true passions
All of us have things
we are passionate about doing, but have suppressed them because of a
number of reasons. Even though you do not consciously know your passions
exist, your subconscious “gut” does.
You are probably
fulfilling a hidden passion when you do something that gives you a “very
good gut” feeling. Conversely, when your “gut” tightens up and creates
stress, it is probably because you are doing something at work you are
passionate about NOT doing. Once you consciously discover what you are
passionate about doing and not doing. you will be able to create a
position that allows you to fulfill both. When you follow your passions,
you eliminate your conflicts, you have more energy, you have more fun
and you become much better at what you do.
Secret No.3:
Discover your true desires and priorities.
Most of us do not
take the time in life to discover our true desires and priorities. We
seem to just go with the flow and hope that we are heading in the right
direction. Once again, we tend to suppress them for the sake of others.
Yet, the one big reason we feel so frustrated in working at a job is
because the work conflicts with our true desires and priorities.
These conscious
conflicts create guilt, doubt and eventual stress. Yes, you can balance
your personal, work and family priorities, but only after you dig to
discover what they truly are. You can organize your work situation
around your own personal priorities, which will allow you to perform
much better at work and reap the additional rewards you deserve. For
example, look at how many home-based businesses have popped up to allow
people to fulfill both family and work priorities without undue
conflicts.
Secret No.4: Discover your true values
Everyone has his or
her own value system. Unfortunately, people rarely look into them and
more often than not accept the values imposed by the companies they work
for. Just look at the damage caused to the many employees of Enron,
World Com, Global Crossing and others whose beliefs did not agree with
the misguided values of the CEOs and higher executives. Were all of the
employees misguided? Certainly not. Most had very honest values but they
were penalized anyway.
Secret No.5: Discover your true talents
All of us are blessed
with certain talents, yet we rarely stop to really figure out what they
are. You will enjoy working, be much more productive and generate more
quality results when you maximize the use of your talents at work. Your
increased productivity and higher quality results will attract greater
rewards for you. Matching your natural talents to your income position
will create greater enjoyment and attract increased rewards at the same
time.
Secret No.6: Create or develop your ideal position to fit you
People rarely perform
this step, because they fall into the rut of chasing job “opportunities”
and the disastrous trial and error method of choosing their work. Why,
because they are led to believe that creating an income position to suit
ourselves is not possible, even while they are frequently told to do
what they want. Remember, it is your work selection process that is
flawed, not you.
Once you know your
passions, desires, values and talents, you will be able to develop and
find a number of careers that will allow you to fulfill all of them at
the same time. No. you will be creating the position to suit you,
instead of taking a position and adjusting to it. Believe it or not, the
more you know about yourself, the easier it will be to create and find
your ideal position.
Secret No.7: Go
get your ideal position.
Now you are ready to
get your ideal position. If your ideal position is an already
established job, you will be amazed at how easily and quickly you will
be able to get it. Your enthusiasm, your confidence, your talents to
perform and especially your capacity to produce many quality results,
will attract any worthwhile employer. They will know you really want to
perform, instead of just applying for a job. If your position is not a
job, but one where you are either a business owner or an independent
contractor, you will easily and quickly begin the process to build the
position to suit your personal criteria.
Secret No.8: Get help from the right person
People are led to
believe that they can easily look within themselves and discover what is
there on their own. Self-help books and assessment tests claim that
reading the book or taking the tests will reveal all you need to get
your ideal career. Yet, both methods fall very short of actually getting
to the truth.
Discovering what you
really want, what your true talents or values are is not a self-help
process.
We humans cannot see
our face without using a mirror or a photographic image. Just as you
must look into a mirror to see what you really look like, you must have
another person act as your objective mirror to see what you really want
to do and be in life. Seek out and get someone to be your objective
mirror to discover the truths about yourself, to find or create your
ideal position.
Secret No.9:
Once you attain your
ideal position stay there until it suits you to leave Many people
actually attain a position that they really love because it fulfills
their wants and needs. Then along comes the promotion to elevate these
very productive and happy workers, because they are so happy and
productive. They are expected to perform even better and with more
enthusiasm, because the new job pays more and has higher status. But it
doesn’t work out that way. The new, higher position is very different
from the one they loved so much, and performing it is much more
difficult and creates conflicts and stress, especially with the
additional pressure to do more.
Once you arrive at
your ideal position, have the courage to remain in that position, until
your wants and needs change to drive you to get the new position to suit
your new criteria.
The acceptance of
promotions to suit others has ruined far too many happy work
relationships. .
Take control of your
work and accept promotions only if they increase your ability to fulfill
your personal wants and needs.
10.
Powerful Career Strategies for Women
The general
impression is that women are becoming incrementally more successful in
the workforce — and some of the news is good. Women are
represented in the workforce in greater numbers than ever and holding a
higher percentage of managerial and executive jobs than in the past.
Women-owned businesses have doubled in the last dozen or so years. But
some news is not so good.
Lack of pay equity
and the ever-present glass ceiling continue to be obstacles to women’s
career success. But women have secret weapons, opportunities to deploy
their special strengths, and the ability to adapt talents typically
thought to be men’s domain. If our 10 strategies seem to suggest
male-bashing or a war between the sexes, that’s not the intent. It’s
just about leveling the playing field in a work world that has been
inequitable for women for far too long.
Here are 10
strategies women should consider for advancing their careers:
1. Get as much
education and training as you can
Education is, by far,
women’s most powerful secret weapon, and we have been preparing for a
sneak attack for at least the last decade. In 1975 in America~ majority
of the college degrees awarded went to men. This was true at the
associate, bachelor’s, master’s, first professional, and doctorate
levels. By 2000, a majority of the associate, bachelor’s, and master’s
degrees were awarded to women, according to the Postsecondary Education
Opportunity Research Letter. The Research Letter also reports that at
the first professional and doctorate degree levels, the wide gap seen in
1975 has mostly closed, and within a decade a majority of these degrees
also will be awarded to women.
“The story told by
the data describe an extraordinarily broad and long-term shift in the
proportion of higher education earned degrees from men to women,” the
Research Letter notes. “In a world increasingly dependent on the
education and training provided by colleges and universities,” the
publication continues, “women are preparing for that world and men are
not. We are heading into a world where the interests and values of women
will gradually come to displace the interests and values of men. It
will be a different kind of world as a result.”
There you have it.
The workplace may not have quite caught up, but women are making serious
inroads in the “knowledge is power” equation, and our best hope to crash
through that glass ceiling is to keep doing what we’re doing.
Get the highest
degree you can possibly manage. The old obstacles of lack of money and
time need not deter women anymore because many new options for financial
aid and distance learning are available. A very helpful resource for
financial aid is the book
Consider informal
ways of educating yourself through, for example, joining professional
organizations, attending conferences, and keeping up with trade
publications in your field.
To the extent
possible when seeking a job, look for companies that offer training
programs and professional development opportunities. Make a point of
asking in job interviews what kind of training is available. Your goal
should be to develop a set of portable skills that are transferable and
applicable to various career fields..
2. Be a surfer
“girl”
Women are in the
majority, not only in most realms of higher education, but also in
Internet use, comprising at least 52 percent of lnternet users,
according to Nielsenl Net Ratings. Women are also more efficient in
their Internet use; they spend less time surfing because they know what
they’re looking for.
Women are already
harnessing the vast amount of information that the Internet puts at
their fingertips. In an age where the amount of information available to
us by 2010 is expected to be 10,000 times what it is today, it’s hard to
avoid the notion that knowledge is power, and women are well positioned
for the power afforded by their efficient use of the information
superhighway.
And women’s command
of the ‘Net ties closely with their quest to overtake men in education.
A recent report by the American Association of University Women (AAUW)
Educational Foundation found that distance- or online-learning is on the
rise, and women make up the majority of students. “Sty percent of
nontraditional online learners are over 25 and female.
The bottom line here
is that women can stay on the cutting edge through continued dominance
on the Internet and by taking advantage of online learning
opportunities.
3.
Leverage communication and interpersonal skills
Numerous recent
studies have noted differences in the way men and women communicate and
relate interpersonally. Women’s way of communicating is not necessarily
better than men’s, but it may be better suited to newer styles of
management. So-called “feminine attributes,” such as the ability to
build relationships with customers, strike up joint ventures, and
partner with suppliers are increasingly important, says Janice Gjertsen,
manager of business development for AOL’s Digital City.
In her book
Successful Woman’s Guide to Working Smart, Caitlin Williams
lists these changes in the workforce: more team-based work, increased
customer contact, multiple demands, greater workforce diversity, higher
expectations, and tighter timelines. “While successfully dealing with
all these changes may call for different knowledge and technical
expertise in each instance, the need to interact well with others is a
constant across every single change we make...interpersonal competence
is moving front and center as a requirement for organizational success
today.”
Generally speaking,
more women than men are likely to earn the comment “plays well with
others” on their workplace report cards. Women should deploy their
strong interpersonal and communication skills at every opportunity and
tout their accomplishments in this realm.
4.
Plan your career
Career planning is
important for everyone, but especially for women because they generally
have more twists and turns to negotiate along the road to career success
than do men. If you have a road map, you’ll be less likely to become
derailed if you should, for example, decide to relocate to be with a
significant other, have a baby, or suddenly need to care for an elderly
parent in laws etc.,
Decide where you want
to be five, 10, and 15 years from now. Build flexibility into your
career plans to allow for changing circumstances. Your plan may need to
change to accommodate those life changes, but your core plan with better
equip you when that happens.
5.
Network
Who are the more
successful networkers, men or women? You might guess women because women
seem like the natural talkers, while we tend to think of men as holding
back. The facts indicate that men use networking more effectively than
women, however. The results of a 1997 study conducted by Enter Change,
an outplacement and career management-c011sulting firm, and reported by
Valerie Frazee in Workforce magazine, show, for example, that
women are more likely than men to find their next job through an ad in
the classifieds, while networking is a more effective strategy for men
than women. Does that mean that women should start scouring the
classifieds? No, it just means that men and women should use their
different styles to greatest advantage. Consider the following:
Women’s networks tend
to be more egalitarian and inclusive than men’s, according to writer
Kathy Harvey, who describes a career consulting company’s experience
with asking women to list people who might form part of their network.
Women were more likely to mention people at lower levels than
themselves, as well as those at the higher echelons, while men tend to
focus on people with power and influence. Men may benefit from network
contacts with greater clout, but women can take advantage of wider and
more diverse circles of contacts. Some experts also say women are better
at sharing than men, so both men and women may be able to expect more
career-based generosity from female members of their networks than
either gender can from men.
Women have
traditionally been expected to devote more time to family and domestic
responsibilities, thus lacking as much time as men to build networks.
We’re starting to see more women networking out there on the golf
course, for instance, but that’s a fairly new phenomenon. To be truly
competitive in the networking arena, women may have to put more time
into making contacts — and may have to ask their male partners to take
on a bigger share in juggling family life and work.
The number of
all-women networking groups is increasing enormously, in part to create
the same kind of networks that are already entrenched for men. An
all-woman networking group can be enormously beneficial to women seeking
mentors and contacts who’ve already succeeded in breaking through the
glass ceiling. These groups also can be an efficient way to deal with
the time crunch that curtails women’s networking. Increasingly, women
are organizing networks within their own companies, often with corporate
support. Two books by Catalyst, the nonprofit research and advisory
organization that works to advance women in business and the
professions, provide detailed information about creating women’s
internal networks.
6. Find a mentor
If you do no other
kind of networking, at least find yourself a mentor — or let one find
you. “While mentoring relationships are important for all organizational
members, they are essential for women,” writes Dorothy Perrin Moore in
Careerpreneurs: Lessons from Leading Women Entrevreneurs on
Building a Career Without Boundaries. “Mentors can both protect
women from discrimination and help them learn what men supposedly learn
from the ‘old boy’s network’ about how to navigate their way past
obstacles to their career success.” Echoes Caitlin Williams, “The
majority of women who have succeeded in their careers and reached
position of influence credit their participation in some sort of
mentoring effort for getting them where they are today.”
A mentor is that one
person who can guide you, help you, take you under his or her wing, and
nurture your career quest. What separates a mentor from the average
network contact is long-term commitment and a deep-seated investment in
your future. Where a typical network contact might be associated with
quick introductions, exchanges of business cards, and phone calls, your
relationship with a mentor likely involves long lunches and time spent
in the mentor’s office. A mentor is often in a position you’d like to be
in and has the clout and connections to guide you to a similar position.
He or she is someone you probably have unusually good chemistry with who
will share stories with you of his or her own climb to success. An
effective mentor isn’t afraid to criticize constructively.
To find a mentor,
identify someone you admire, and test the waters by asking advice. Be
sure to reveal as much of yourself as possible. Mentors are most likely
to invest themselves in those in whom they see a little of themselves,
which is why you should never approach a prospective mentor in state of
desperation or helplessness. The mentor wants to work with someone he or
she can respect. He or she may even desire to mold the protégé in his or
her own image, which is fine as long as the mentor is not too obsessive
about it, and you are comfortable with the image into which you’re being
molded. You should have a good feel after a few meetings as to whether
the rapport is right for a mentoring relationship. At that point, you
can either come right out and ask the person to be your mentor, if that
feels appropriate, or you can simply tell him or her how much you’ve
benefited from the advice you’ve received so far and that you hope he or
she will continue to share it with you. Although the mentor will tend to
give a lot more than you do to the relationship, be sure to express
regularly that you value and appreciate the mentor’s guidance. The
feeling of being needed and making a difference in a protege’s life will
often be a rewarding payoff for the mentor.
7.
Cultivate and project confidence
Women often suffer
from a crisis of confidence in the workplace, especially when the
environment is hostile or chilly to them. Caitlin Williams, author of
Successful Woman’s Guide to Working Smart, informally surveys
women to whom she presents workshops, asking them “what one quality do
you believe is the most important for your career success?”
Confidence wins the top spot every time, Williams reports. The author,
whose book provides numerous inventories and exercises for
assessing and building confidence, suggests remembering past successes,
believing in your ability (education and training playa big role here),
knowing yourself, and seeking career encouragement (a mentor can help ).
Williams also
suggests creating a career portfolio as a great way to reinforce your
sense of confidence. You may also get a boost to your confidence from
tracking your accomplishments. This article can help:
8.
Self-promote
Once you’ve shored up
your confidence, you need to make sure others know how terrific you are.
“In today’s workplace,” Caitlin Williams writes,” one of your keys to
success is your ability to let others know who you are, what you have to
offer, and how you can make a difference in their organization.”
Self-promotion is not
easy for women. “Many women are uncomfortable with self
promotion because it flies in the face of society’s message that a
woman is the support person who is supposed to put other needs ahead of
her own,”. But women need to toot their own horns because they can’t
depend on others to do it for them.
Make sure people
within and outside your workplace know about your accomplishments.
Submit news of accomplishments to your company newsletter and local
newspaper. Let your boss know what you’re up to. One professional we
know sends out a monthly email to his boss and his boss’s boss to keep
them updated on his progress on various projects -and to share any
accomplishments and accolades from the previous month. Promote
yourself as an expert on one or more topics and volunteer to speak to
local organizations.
9. Incubate your
talents
If you have big
dreams of career or entrepreneurial success, seek to spend some time
working in organizations that will help you incubate your talents. This
incubator concept is a centerpiece of Dorothy Perrin Moore’s book,
Careerpreneurs: Lessons from Leading Women Entrepreneurs on Building
a Career Without Boundaries. tvloore suggests that corporate
incubators can help you gain exposure to customers, suppliers, and
competitors; foster specific managerial, technical and planning skills;
and learn how to do things better by working in less-than-optimal
environments for sub-optimal managers. By spending a few
years in a corporate environment specifically cultivating skills and
making contacts, you can more easily propel yourself either to greater
success in your next career move or to a position where you can start
your own business.
10. Become a free
agent
In a 1998 joint study
by Catalyst and the National Foundation for Women Business
Owners, women
business owners cited four major reasons for leaving the private sector:
lack of flexibility (51 percent); glass ceiling (29 percent);
unhappiness with work environment (28 percent), and feeling unchallenged
in their jobs (22 percent).
Other studies have
shown different reasons for the bailout by women. “Bucking conventional
wisdom, professional growth, power, and money were the big drivers in
influencing women to leave corporate jobs in the past five years — not
the glass ceiling, balance, or personal life,” according to Caroline
Nahas, managing director at Korn/Ferry International, which in 2001
conducted a study, “What Women Want in Business,” with the Eugene M.
Lang Center for Entrepreneurship at Columbia Business School and the
Duran Group.
No matter what
women’s reasons, corporate America’s loss is apparently women’s gain
since women-owned businesses are being created at twice the rate of all
businesses.
“Companies cannot
afford to lose a generation of women leaders” Nahas says. “In today’s
world, talent is the primary source of competitive advantage. Even with
the current wave of layoffs, the generation shift from Baby Boomers to
the much smaller 35- to 44-yearold age group will leave us with a
drought of seasoned talent,” Nahas says.
But until
corporations wise up or until women start using their growing
educational advantage, entrepreneurship can be an excellent option for
the woman who seeks career success but isn’t finding it within
organizational boundaries.
DO
YOU LOVE YOUR JOB?
As a corporate professional, you pay
dearly for your paycheck and perks - you pay with your soul. Here’s a
look at the underlying forces that cause you to settle for this
relentless grind - and seven straightforward steps to craft a better
working life.
Corporate ‘life’ is a nasty oxymoron.
Jam-packed days, endless demands to do
more with less, impossible goals, rally the troops, jump on a plane.
Miss your kid’s birthday.
You know these painful facts all too
well. An existence? Yes. A path to a paycheck? Certainly. But, a life? A
well-balanced, appropriately challenged life? No way.
Is it any wonder that you are filled
with dreams of escape? You’re not alone. Recent Conference Board in the
US surveys reveal th<,tt four out of 10 employees feel disconnected.
from their employers, two-thirds of American workers do not feel
motivated to drive their employers’ business goals and a quarter are
just “showing up for a paycheck”.
These surveys validate the Gallup
Employee Engagement Index Poll which finds that just over half of
workers are “not engaged” with the objectives of their organization.
Even worse, 17 per cent of employees are considered actively disengaged
- to the point of undermining what their engaged co-workers accomplish.
Why, then, do so many professionals
stay in jobs they dislike so intensely?
The obvious answer is the pay and the
perks. But the real reasons go deeper, and involve the dynamics of fear,
procrastination and the challenge of finding the voice that shouts “I
deserve better!”
Underneath The Pay And Perks
In the our culture, we learn early to
conform...to fit in...to color inside the lines. Not that this is always
bad, but it holds up the larger group as the ideal, and ignores one’s
personal style and values ~ which lie at the heart of being fulfilled in
work and life.
This conformity is re-enforced as we’re
urged to ‘get a steady job’. We’re rewarded for being a team player, and
by default, to feel a little guilty if we exhibit behavior that serves
our own desires. Before you know it, the familiarity of co-workers and
routine creates a warped kind of comfort zone that causes you to suck it
up day after day. After all, pain often feels better than S-C-A-R-E- Y
old change.
Pretty soon, blaming the corporation
becomes a way of life. It’s satisfying to be right. to join your
colleagues in those misery-loves-company, finger-pointing moments. There
is an endless stock pile of urgent work.. .and not every manager is a
gifted leader. While venting has some value, this is a good example of
what psychologists call “learned helplessness” on the part of employees
who feel powerless to make even small changes to improve their working
lives.
Finally, there’s the sobering “How do I
begin to fix this?” challenge. Like the deer in headlights, there seem
to be many directions to move. How do I choose? What are the
consequences? How long will it take? Not knowing these answers is one
more reason for stoically marching in place.
It’s a rough pickle. But the answer
doesn’t lie in settling for more of the same. Fulfillment requires a
shift in perception that shouts “I deserve better!” And the conviction
that it is entirely permissible to go after what you want.
How To Save Your Soul
Unfortunately, no magic formula can
deliver an ideal working life. The answer is different for each of you.
To explore that answer, follow these simple steps:
Separate the notion of exploring your
options from acting on them. This will remove the fear factor and allow
you to more fully explore and evaluate all of your options.
On a regular basis, give yourself quiet
time to think about your working life. 15 or 30 minutes per week. ..
while you’re commuting or at the gym. Consider what is and is not
working. Be as specific as possible.
Mentally play with what a more
fulfilling work life might look like: Staying where you are and making
boundary or relationship changes? Finding similar work in an
organization that more closely mirrors your style and values? A more
significant career change?
Work with a career coach or mentor -
someone who understands both the realities of the corporate world and
the possibilities around career fulfillment. Feedback and dialogue will
help you clarify your goals and generate a broader set of options in a
shorter time. Clarify and visualize what you hope to gain as a result of
any changes you make. If your gain is not greater than the pain of
staying the same, you will not progress.
When you are ready, move from thinking
into action. Set clear, specific goals and slowly integrate the changes
you make. If you struggle with moving into action, ask “What is in the
way?” and “How can I move beyond this obstacle?”
Inspire yourself with daily readings
and by surrounding yourself with positive people who take responsibility
for their lives; avoid complainers and other negative influences.
There are many ways to improve your
working life - and all of them are rooted in your willingness to grant a
small bit of magnificence to your life and shout “I’m worth it!” All by
itself, your decision to explore is empowering and, potentially,
life-changing.
To Be A Successful Woman….
Now a days women also plays an important role
in nation building. They are entering in all fields whether it is
technical or administration. To sustain their position they have to face
so many challenges. In this modern and troublesome world women should
develop some essential qualities.
-
She should up-to-date herself to the current affairs of the world so
that she can understand the latest trends of the society.
-
She should adopt the social changes and convert them into inputs for
her career development. She must attain leadership qualities to lead
the people. She should not hesitate to adjust or compromise with the
circumstances for her progress.
-
Successful women should have organizational skills and management
capabilities to achieve their goal.
-
Now days so many women go abroad for further studies or jobs. There is
lot of difference between the cultures and traditions of both
countries. She should understand this difference and adopt it.
-
She should develop will power to over come the stress and tension. For
this she has to practice yoga and stress management skills.
Women should not feel inferiority complex at any time. She is also equal
with men in all aspects. It is fact that women have some drawbacks due
to gender difference. But she can easily overcome these problems through
self-confidence. It may not be un necessary to remind that ‘ even though
you have so much knowledge in swimming, you never be come a good swimmer
with out get into the water at least once.’
POSITIVE THINKING
If some one shows a glass filled
with water up to half mark and asks you ‘what is this’, you have two
answers. One is ‘a glass with half water’ and the second answer is ‘a
glass with half empty. If you choose the first answer that means you are
thinking in right direction or your way of thinking is correct. If your
answer is other you have to change your mind set or way of thinking.
Positive thinking is nothing but well wishing or hope for good. In
day-to-day life we have to face so many problems. If we are afraid of
those problems our way of thinking goes to wrong direction (that is
negative thinking) and we cannot get rid off those problems. If we try
to solve those problems with self-confidence good ideas came into our
mind. If you have positive thinking that you will over come the problems
you can easily solve those problems. God will also help for the people
who have positive thinking. They never failed in life. Positive thinking
gives moral strength and enhances the will power, which was very vital
for victory. These people can see the ray of light in darkness also.
Positive thinking enhances both mental and physical health. In Vedas
there is a saying ‘yadbhaavam tadbhavathi’. That means what we will
think the same will happen. So, if we think always good we will get best
results.
Negative thinking is al ways
harmful. It leads you into frustration and put so much pressure and
tension upon you. People who have negative thinking will lose friends,
relatives and become introvert.
You need not spent a single penny
for positive thinking and you will get enormous benefit. So, please try
to see the water in the glass instead of emptiness.
Concentration:
Any achievement in life is possible
only with concentration.
When we want to learn anything we have
to be attentive. When we do a thing with all our heart naturally we
will do it with concentration. There are many benefits when we do
things with concentration courage to achieve a thing, the needed
equality to deserve a thing, ability to perform a thing easily to
deserve a thing, ability to perform a thing easily are possible only
with concentration. The desire and awareness to learn new things, the
enthusiasm in doing some work grow out of concentration. Solitude and
a sense of mental peace help in gaining concentration.
Good health is also necessary to
achieve concentration bodily and mental health is to be safe –
guarded. One should always be claim and entertain good thoughts.
Concentration is lost is one works continuously for long hours. If you
get tired while reading or while working your lose concentration. You
have to rest you should keep your mind in a pleasant mood. You should
not feel agitated thinking of the work you have to do in the immediate
future. Instead think calmly.
Feeling agitated disturbs one’s
concentration. Your should learn to be a good listener. Pint into
practice whatever you listened whenever necessary.
Your thoughts should revoke around the
work you do. It is possible to concentrate them. Spending time in
gossip and other unwanted activities divert your mind from the work on
hand. You should keep away from distractions as much as possible.
Listening to melodious music and
reading good books in your leisure time lightens your mind and you
achieve good concentration.
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